Question about plan storage?

[Guest]

Hello:

I am a Community College Art teacher and I have an Adobe for Enterprise subscription. The plan indicates I have 1 TB of storage but when I use Lightroom Classic it only shows that I have 100 GB of Cloud storage. Can someone explain to me this discrepancy? I've included a screenshot of the web page with my plan shown and a screenshot of Cloud Storage for Lightroom Classic.

Thanks very much.

[John Waller]

Are you signed into Lightroom Classic with exactly the same Adobe ID that is linked to your Enterprise plan?

[Guest]

Hello John:

Yes, I am logged into Lightroom Classic with the same Adobe ID that I use for Photoshop, Creative Cloud and all the other Adobe apps I use from my Adobe account. 🤔

[Guest]

Any other ideas or thoughts about the discrepancy for storage with my Adobe for Enterprise subscription and storage with Lightroom Classic? Thanks for any help with this!

[John Waller]

Contact Adobe Customer Care

https://helpx.adobe.com/contact.html

[Guest]

Unfortunately, the Foundation for California Community Colleges does not provide any contact information. Please see the screenshot above, "Adobe for Enterprise Plan." I'm not sure who to contact. Since I have a plan that has an Adobe administrator, I cannot contact tech support directly. Any suggestions?

[John Waller]

There must be someone in the FCCC who is in charge of their Adobe account?

[Guest]

I'll give them a call on Wednesday and see what I can find out. I'll let you know if I get anywhere. Thanks!

[Guest]

I just emailed College Buys, the folks that administer the sale of Creative Cloud for FCCC. I'll let you know what I find out and thanks again!

[Guest]

Here's a screenshot of the Adobe Support Administrator contact pop-up I get when I go to the page you mentioned above. I cannot use the Adobe Admin Console. I'm stumped and that's why I came to the Forums.