• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
11

"Sorry, an error occurred" ADOBE Lightroom Classic 13.0.1

New Here ,
Nov 04, 2023 Nov 04, 2023

Copy link to clipboard

Copied

I have encountered a problem with ADOBE Lightroom Classic 13.0.1 on my PC.

 

My PC specifications are: windows 11, AMD 3960X, RTX 3090.

 

The problem is that the software crashes as soon as I launch it. After a few seconds of opening the software, a message pops up saying: "Sorry, an error occurred". It then gives me two options: Send or don't send the error report to ADOBE. Regardless of which option I choose, the software closes immediately and I cannot use it at all.

 

This is very frustrating and inconvenient for me as I need to edit some photos urgently. I have tried reinstalling the software, updating the drivers, and running it as administrator, but nothing works. I hope you can help me fix this issue as soon as possible.

 

Thank you for your attention and assistance.

TOPICS
Windows

Views

235

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 04, 2023 Nov 04, 2023

Copy link to clipboard

Copied

I resolved the issue by uninstalling LR with the option of resetting preferences files.

This restored the software to its normal functioning. However, I lost some of the work I had done previously.

I hope the technical team is aware of this bug and will release an update to fix it soon.

Thank you for your assistance.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 05, 2023 Nov 05, 2023

Copy link to clipboard

Copied

LATEST
with the option of resetting preferences files

 

It was likely the preference file. A did you try resetting the preference file before the reinstall?

 

However, I lost some of the work I had done previously.

Same catalog as before the problem????

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Nov 04, 2023 Nov 04, 2023

Copy link to clipboard

Copied

Glad to hear you got this resolved.

 

This is one of the reasons I have a love/hate relationship with Adobe's products.  When something goes wrong, it takes this sort of effort to fix the problems.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 04, 2023 Nov 04, 2023

Copy link to clipboard

Copied

Just like any other company's software, you mean?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 04, 2023 Nov 04, 2023

Copy link to clipboard

Copied

What "bug"? 

 

You had a piece of software crash. That's every bit as likely to be because of something about your machine, as it is a bug in the software - or in this case, a problematic install, which can happen with any program.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines