"Sorry, an error occurred" ADOBE Lightroom Classic 13.0.1

[huytungst]

I have encountered a problem with ADOBE Lightroom Classic 13.0.1 on my PC.

My PC specifications are: windows 11, AMD 3960X, RTX 3090.

The problem is that the software crashes as soon as I launch it. After a few seconds of opening the software, a message pops up saying: "Sorry, an error occurred". It then gives me two options: Send or don't send the error report to ADOBE. Regardless of which option I choose, the software closes immediately and I cannot use it at all.

This is very frustrating and inconvenient for me as I need to edit some photos urgently. I have tried reinstalling the software, updating the drivers, and running it as administrator, but nothing works. I hope you can help me fix this issue as soon as possible.

Thank you for your attention and assistance.

[huytungst]

I resolved the issue by uninstalling LR with the option of resetting preferences files.

This restored the software to its normal functioning. However, I lost some of the work I had done previously.

I hope the technical team is aware of this bug and will release an update to fix it soon.

Thank you for your assistance.

[GoldingD]

with the option of resetting preferences files

It was likely the preference file. A did you try resetting the preference file before the reinstall?

However, I lost some of the work I had done previously.

Same catalog as before the problem????

[Flawless_Wizard15B9]

Glad to hear you got this resolved.

This is one of the reasons I have a love/hate relationship with Adobe's products.  When something goes wrong, it takes this sort of effort to fix the problems.

[Keith Reeder]

Just like any other company's software, you mean?

[Keith Reeder]

What "bug"? 

You had a piece of software crash. That's every bit as likely to be because of something about your machine, as it is a bug in the software - or in this case, a problematic install, which can happen with any program.