Random Crash - EXCEPTION ACCESS VIOLATION

[nicodebarmore]

Lightroom Crashes randomly and gives this report. All my graphics drivers are up to date. I'll post system specs on the subsequent post. I've seen this error around the internet but not many fixes. I'm really hoping someone can help me get to the bottom of this one.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="22.0.0.202411120700_66319a4" clientVersion="22.0.0.202411120700_66319a4" applicationName="Adobe Lightroom Classic" applicationVersion="14.1.1" build="[202412150940-551fb044]" source="Windows-Client" crashType="n/a">
<time year="2025" month="1" day="21" hour="5" minute="58" second="57" timeoffset="-300" timezone="Eastern Standard Time" crsessionduration="2915"/>
<user guid="b7d47344-a221-4709-b617-933d08ae0a9e"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="130779" machine="13th Gen Intel(R) Core(TM) i9-13900K" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2995 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20241226000000.000000-000" driverVersion="32.0.101.6449" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_A780&#38;SUBSYS_88821043&#38;REV_04&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4090" description="NVIDIA GeForce RTX 4090" driverDate="20241203000000.000000-000" driverVersion="32.0.15.6636" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2684&#38;SUBSYS_167519DA&#38;REV_A1&#92;4&#38;256A0AA8&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFB587228DE">
<backtrace crashedThread="0">
<thread index="0">
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</backtrace>
<registerSet>
<register name="RAX" value="0x000000006184F0B0"/>
<register name="RBX" value="0x000000006184F1A0"/>
<register name="RCX" value="0x000000000000001E"/>
<register name="RDX" value="0x00000000025FC060"/>
<register name="RSI" value="0x000000001FBEB8F8"/>
<register name="RDI" value="0x000000029E336470"/>
<register name="RSP" value="0x000000000014C4A0"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFB587228DE"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<binaryImage start="0x00007FFB61D70000" end="0x00007FFB61D7E000" path="atlthunk.dll" version="6.2.22621.1"/>
<binaryImage start="0x00007FFB175D0000" end="0x00007FFB17615000" path="wisp.dll" version="6.2.22621.4249"/>
<binaryImage start="0x00007FFB6DC60000" end="0x00007FFB6DC79000" path="tpcps.dll" version="6.2.22621.1"/>
<binaryImage start="0x00007FFB843C0000" end="0x00007FFB843DA000" path="wkscli.dll" version="6.2.22621.4249"/>
<binaryImage start="0x00007FFB64FF0000" end="0x00007FFB65002000" path="cscapi.dll" version="6.2.22621.1"/>
<binaryImage start="0x00007FFB53730000" end="0x00007FFB5375B000" path="p9np.dll" version="6.2.22621.4541"/>
<binaryImage start="0x00007FFB84C70000" end="0x00007FFB84C7C000" path="drprov.dll" version="6.2.22621.1"/>
<binaryImage start="0x00007FFB59C40000" end="0x00007FFB59C59000" path="ntlanman.dll" version="6.2.22621.4249"/>
<binaryImage start="0x00007FFB59AE0000" end="0x00007FFB59AFF000" path="davclnt.dll" version="6.2.22621.1"/>
<binaryImage start="0x00007FFB87080000" end="0x00007FFB872D5000" path="dcomp.dll" version="6.2.22621.4541"/>
<binaryImage start="0x00007FFB62400000" end="0x00007FFB62417000" path="ondemandconnroutehelper.dll" version="6.2.22621.3527"/>
<binaryImage start="0x00007FFAEC620000" end="0x00007FFAED7A9000" path="adobe\adobe_c2pa.dll"/>
<binaryImage start="0x00007FFB8BFB0000" end="0x00007FFB8C016000" path="winsta.dll" version="6.2.22621.4541"/>
<binaryImage start="0x00007FFB88FD0000" end="0x00007FFB89075000" path="policymanager.dll" version="6.2.22621.4541"/>
<binaryImage start="0x00007FFB0A750000" end="0x00007FFB0A9BC000" path="msxml3.dll" version="8.110.22621.4541"/>
<binaryImage start="0x00007FFB87A20000" end="0x00007FFB87B53000" path="CoreMessaging.dll" version="6.2.22621.4541"/>
<binaryImage start="0x00007FFB83A30000" end="0x00007FFB83D9D000" path="CoreUIComponents.dll" version="6.2.22621.4541"/>
<binaryImage start="0x000000001D200000" end="0x000000001D31A000" path="adobe\tether_toolkit.dll"/>
<binaryImage start="0x00007FFB7D960000" end="0x00007FFB7DC57000" path="igd10iumd64.dll" version="32.0.101.6449"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
77956c62-8082-44ee-9a5a-697610dfd3a0
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
<imsUserGuid>
6762584C481154A299201587@AdobeID
</imsUserGuid>
</crashreport>

[moved from bugs to discussiosn according to the community rules - Mod.]

[nicodebarmore]

System Information:

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 32

Processor speed: 2.9GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In

Built-in memory: 130779.7 MB

Dedicated GPU memory used by Lightroom: 448.4MB / 24142.0MB (1%)

Real memory available to Lightroom: 130779.7 MB

Real memory used by Lightroom: 1400.6 MB (1.0%)

Virtual memory used by Lightroom: 1974.9 MB

GDI objects count: 797

USER objects count: 2979

Process handles count: 2653

Memory cache size: 335.3MB

Internal Camera Raw version: 17.1 [ 2098 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 93MB / 65389MB (0%)

Camera Raw real memory: 47MB / 130779MB (0%)

Cache1: 

NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2: 

m:335.3MB, n:0.0MB

U-main: 102.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 3440 pixels

Displays: 1) 3440x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce RTX 4090 (32.0.15.6636)

Init State: GPU for Export supported by default

User Preference: GPU for Export enabled

Enable HDR in Library: ON

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\nicod\Dropbox\Lightroom Catalog\Lightroom Catalog-v13-3.lrcat

Settings Folder: C:\Users\nicod\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

3) LR/Mogrify 2

4) ShootProof

[GoldingD]

Library Path: C:\Users\nicod\Dropbox\Lightroom Catalog\Lightroom Catalog-v13-3.lrcat

'Ok, perhaps another member can clarify. Does the presence of Dropbox in that file path, indicate that the catalog is being synced to Dropbox, in the cloud, as opposed to actually on Dropbox. similar to the same if the member was actively using OneDrive

like:

Library Path: C:\Users\nicod\OneDrive\Lightroom Catalog\Lightroom Catalog-v13-3.lrcat

To the author, if you use a catalog not synced to DropBox, does the problem go away?

[nicodebarmore]

Hey Thanks @GoldingD , as I saw your posts on similar topics, I thought (and was hoping) you might chime in. 

When I'm running Lightroom Classic, I keep dropbox "paused" so there is no sync activity and I am essentially working "offline". Hope that helps...

[GoldingD]

Is this a new computer?

and

Had LrC behaved on this computer previously?

[nicodebarmore]

I've had this PC, with LrC installed, for two years with no issues. These crashes started just in the last couple months.

[nicodebarmore · Accepted solution]

Almost a dead post I know, but I am following up. I recently updated my motherboard BIOS to the most recent version and turned off all overclocking on my PC. This improved my PC stability significantly. It seems while the PC was stable after the initial build in 2022, 2 years later for some reason it had grown unstable, likely related to the i9-13900K CPU as I read online about issues with the voltage on that chip. Everything is working great now.