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Re-install LR6

New Here ,
Apr 20, 2021 Apr 20, 2021

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I did a Re-install off LR6 after a crash but got the false message, software is already installed on more PC's what isn't trough. Don't know what to do and because of the crash it was impossible to deactivate first the app.

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator}

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Crash or freeze, Problem or error

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Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

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This is a user to user forum. It will be necessary for you to contact Adobe to request a reset of your activations. Here is a link that will enable you to do that.

 

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_cancel-your-membership_sti... 

 

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New Here ,
Apr 21, 2021 Apr 21, 2021

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I'm sorry, but that link is not verry helpfull. I think that Adobe doesn't like non creative cloud users. 

and imlpossiblke to find a phone number or email address espacilly not in my country (Belgium)

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Scroll to the bottom of the page, and on the left hand side click on "Change region". I'm no expert, but see if that will resolve the problem.

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