Recurring crashes

[catherine_3097]

Bonjour,

Lorsque je travaille sur Lightroom, je rencontre régulièrement des plantages avec extinction brutale de mon PC. J'ai l'impression que cela se produit surtout lorsque je passe d'une photo à l'autre, principalement depuis la bibliothèque, mais aussi depuis le développement.

J'ai essayé différents paramétrages, notamment au niveau des aperçus mais cela ne change rien. 

La version de LRC est la 14.1.1. Je rencontrais les mêmes difficultés avec la version précédente. Le plantage ne se produit qu'avec LRC.

PC : Acer Swift Edge 16 OLED

Processeur : AMD Ryzen 7 7735U with Radeon Graphics, 2.70 GHz

16 Go RAM

1 To SSD

Pourriez-vous m'indiquer comment faire pour que ces plantages cessent ?

Merci !

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

[Ian Lyons]

Please post a copy of LrC's 'System Info'. You can obtain this from the LrC Help > System Info menu item. Note that there's a 'Copy' button in the System Info dialog. Use this button to capture the info, then Paste into your next reply.

[catherine_3097]

Thanks for your answer.

Here are the System infos :

Version Lightroom Classic: 14.1.1 [ 202412150940-551fb044 ]

Licence: Creative Cloud

Paramètre de langue: fr

Système d'exploitation : Windows 11 - Home Premium Edition

Version : 11.0.26100

Architecture de l'application : x64

Architecture du système : x64

Nombre de processeurs logiques: 16

Vitesse du processeur : 2,6Ghz

Version SQLite: 3.36.0

Utilisation du CPU: 1,0%

Source d’alimentation: Batterie

Mémoire intégrée : 15556,4 Mo

Mémoire GPU dédiée utilisée par Lightroom: 681,6Mo / 439,4Mo (155%)

Mémoire réelle disponible pour Lightroom : 15556,4 Mo

Mémoire réelle utilisée par Lightroom : 2393,7 Mo (15,3%)

Mémoire virtuelle utilisée par Lightroom : 2576,6 Mo

Nombre d'objets GDI : 677

Nombre d'objets utilisateur : 2344

Nombre de processus gérés : 2878

Taille de la mémoire cache : 143,7Mo

Version interne de Camera Raw: 17.1 [ 2098 ]

Nombre maximal de liens utilisé par Camera Raw  : 5

Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2

Mémoire virtuelle de Camera Raw: 370Mo / 7778Mo (4%)

Mémoire réelle de Camera Raw: 388Mo / 15556Mo (2%)

Cache1: 

Final1- RAM:163,0MB, VRAM:0,0MB, DSCF2428.JPG

NT- RAM:163,0MB, VRAM:0,0MB, Combined:163,0MB

Cache2: 

m:143,7Mo, n:163,4Mo

U-main: 103,0Mo

Paramètre PPP du système : 240 PPP (mode haute résolution)

Composition sur le Bureau activée: Oui

Taille d’aperçu standard: 2048 pixels

Affichages : 1) 3840x2400

Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique : 

DirectX: AMD Radeon(TM) Graphics (32.0.12033.1030)

État initial: GPU pour l’affichage pris en charge par défaut avec le traitement et l’exportation d’images pris en charge dans le mode personnalisé

Préférence utilisateur: Auto

Activer la HDR dans Bibliothèque: Désactiver

Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic

Chemin d'accès à la bibliothèque : C:\Users\cathe\Pictures\Lightroom\Lightroom Catalog-v14.lrcat

Dossier des paramètres : C:\Users\cathe\AppData\Roaming\Adobe\Lightroom

Modules installés : 

1) Adobe Stock

2) DxO PhotoLab 8

3) DxO PhotoLab 8 Importer

4) Flickr

5) Nik 6 HDR Efex

6) Paramètres du plugin

Marqueurs Config.lua: 

Adaptateur n° 1: Fournisseur : 1002

Appareil : 1681

Sous-système : 16351025

Révision : 8

Mémoire vidéo : 439

Adaptateur n° 2: Fournisseur : 1414

Appareil : 8c

Sous-système : 0

Révision : 0

Mémoire vidéo : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - Haut-parleurs (Realtek(R) Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x26

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 8

GL_ACCUM_BLUE_BITS: 8

GL_ACCUM_GREEN_BITS: 8

GL_ACCUM_RED_BITS: 8

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 32

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 8192

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: AMD Radeon(TM) Graphics

GL_SHADING_LANGUAGE_VERSION: 4.60

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 4.6.0 Compatibility Profile Context 24.12.1.241127

GPUDeviceEnabled: false

OGLEnabled: true

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[dj_paige]

When the PC shuts down, the cause is almost always either a bad driver or a hardware malfunction.

First, make sure that the driver for your GPU is up to date. If that doesn't solve the problem, then you need to test all hardware for problems. There are diagnostic tools on the internet that you can download and use. Make sure you also test the cooling system to make sure all fans are running, all vents are vacuumed out so dust isn't clogging them, and if you can open the case, vaccuum out all dust.

[catherine_3097]

Thanks for your answer.

I've updated the GPU driver and it's still crashes....

Can you recomand me a diagnostic tool ?

[dj_paige]

Can you recomand me a diagnostic tool ?

By @catherine_3097

I haven't used one in year, so my answer is that I cannot recommend one. I'm sure your favorite internet search engine can find one.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

[catherine_3097]

Merci pour votre réponse.

Ce n'est pas Lightroom qui plante mais mon PC.

Je n'ai donc aucun message ou dialogue d'erreur car le PC s'éteint brutalement alors que je suis en train de travailler.

[Rikk Flohr: Photography]

This is likely a hardware or hardware driver issue then. I would refer you to Microsoft support.