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Serial number - Lightroom 6

New Here ,
Apr 04, 2020 Apr 04, 2020

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Hallo Adobe - Team,

in 2017 habe ich mir eine gültige Lightroom 6 Lizenz gekauft und bis Dezember 2019 genutzt.

Diese Woche habe ich mir einen neuen PC gebaut und heute versucht, Lightroom 6 zu installieren. Leider ohne Erfolg. Die Meldung lautet:

 

Die Seriennummer ........ wird bereits von der maximal zulässigen Anzahl von Computern verwendet. Sie müssen innerhalb 30 Tagen einen anderen Computer deaktivieren, um dieses Produkt verwenden zu können.

 

Was kann ich tun ? Wie kann ich den alten Computer deaktivieren ? Er ist komplett ausgebaut und lediglich das Mainboard übrig.

Selbstverständlich kann ich die Originalrechnung vorlegen, falls gewünscht.

 

Bitte um Hilfe

Viele Grüße

Libi

 

-------------- in english ---------------------

 

Hello Adobe - Team,

in 2017 I bought a valid Lightroom 6 and used it until December 2019.

This week I built a new PC and today I tried to install Lightroom 6. Unfortunately without success. The message is:


The serial number ....... is already being used by the maximum allowed number of computers. You must deactivate another computer within 30 days to use this product.

 

What can I do? How can I deactivate the old computer ? It is completely dismounted and only the mainboard is left.

Of course I can present the original invoice, if desired.

 

Please help. Best regards.

Libi

TOPICS
Download and install, Problem or error

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Adobe Community Professional ,
Apr 04, 2020 Apr 04, 2020

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Contact Adobe Support.

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

Have you lost access to your previous computer?

If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.

Regards. My System: Lr-Classic 10.4, Photoshop 22.5, Lightroom 4.4, Windows-10 Nikon DSLR.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Hello, I´ve got this problem, too.

On my account there is neither a Chat-Button or any link to send a message to Adobe.

 

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LEGEND ,
Apr 13, 2021 Apr 13, 2021

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Try a different web browser; or start your web browser in Safe mode.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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LATEST

Thank you that´s it.

Stupid from me using such a rare browser like Firefox. Even with disabled Adblocker there´s no chat button on the site.

With Edge it worked.

Thank you.

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