sky and subject selection problem

[christophea17163012]

hello Team, 

for 1 month, lightroom and photoshop no longer recognize the skies to change them. it tells me: no sky detected, impossible to find a sky to select.
the same for people, it makes me a square all around without the possibility of selecting the hair or other elements as before.

Same for the noise reduction, it makes me a purple photograph.

I uninstalled photoshop and lightroom, reinstalled but same thing. I have the latest versions I updated on April 18 and the same.

on my macbookair on the other hand it works but not on the pc.
Here is the config (yet high-end)

Is there a bug that has been reported? Do you have a solution?
Thank you !

[christophea17163012]

My computer 

Version Lightroom Classic: 12.3 [ 202304101834-a085245c ]
Licence: Creative Cloud
Paramètre de langue: fr
Système d'exploitation : Windows 10 - Business Edition
Version : 10.0.19044
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 16
Vitesse du processeur : 3,8Ghz
Version SQLite: 3.36.0
Utilisation du CPU: 0,0%
Mémoire intégrée : 65461,8 Mo
Mémoire GPU dédiée utilisée par Lightroom: 7899,2Mo / 12243,2Mo (64%)
Mémoire réelle disponible pour Lightroom : 65461,8 Mo
Mémoire réelle utilisée par Lightroom : 9736,6 Mo (14,8%)
Mémoire virtuelle utilisée par Lightroom : 19367,5 Mo
Nombre d'objets GDI : 1128
Nombre d'objets utilisateur : 3973
Nombre de processus gérés : 3763
Taille de la mémoire cache : 2934,0Mo
Version interne de Camera Raw: 15.3 [ 1451 ]
Nombre maximal de liens utilisé par Camera Raw : 5
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 3094Mo / 32730Mo (9%)
Mémoire réelle de Camera Raw: 3906Mo / 65461Mo (5%)
Paramètre PPP du système : 144 PPP (mode haute résolution)
Composition sur le Bureau activée: Oui
Taille d’aperçu standard: 3840 pixels
Affichages : 1) 3840x2160
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :
DirectX: AMD Radeon RX 6700 XT (31.0.12027.7000)
État initial: GPU pour l'affichage pris en charge par défaut
Préférence utilisateur: Auto

[Ian Lyons]

Have you tried resetting the LrC Prefereances as desbribed in Method 1 at https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

If resetting the preference files doesn't help, then try removing the log file created when GPU is tested during LrC launch. The location and procedure is set out below:

1. Quit Lightroom Classic.

2. Locate the Camera Raw GPU Config.txt file.

   • (macOS) /Users/[user name]/Library/Application Support/Adobe/CameraRaw/GPU/Adobe Photoshop Lightroom Classic/Camera Raw GPU Config.txt
   • (Windows) \Users\[user name]\AppData\Roaming\Adobe\CameraRaw\GPU\Adobe Photoshop Lightroom Classic\Camera Raw GPU Config.txt

   The user Library folder is hidden by default in macOS X 10.7 and later releases. Use the directions here.

3. Manually delete the Camera Raw GPU Config.txt file.

4. Relaunch Lightroom Classic.

[johnrellis · Accepted solution]

"DirectX: AMD Radeon RX 6700 XT (31.0.12027.7000)"

That graphics driver is two years old. Update to the latest driver:

https://www.amd.com/en/support/graphics/amd-radeon-6000-series/amd-radeon-6700-series/amd-radeon-rx-...

[christophea17163012]

Thanks a lot! it's good now ! 

I had checked the update in the windows settings which told me that it was up to date. But thanks to your link I see that not. everything works now. I will even be able to try a video game that crashed because surely the card was not up to date. Thanks again to you and others who replied!

[Shiva30717891zlej]