• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

sky and subject selection problem

Community Beginner ,
Apr 18, 2023 Apr 18, 2023

Copy link to clipboard

Copied

hello Team, 

 

for 1 month, lightroom and photoshop no longer recognize the skies to change them. it tells me: no sky detected, impossible to find a sky to select.
the same for people, it makes me a square all around without the possibility of selecting the hair or other elements as before.

Same for the noise reduction, it makes me a purple photograph.


I uninstalled photoshop and lightroom, reinstalled but same thing. I have the latest versions I updated on April 18 and the same.

on my macbookair on the other hand it works but not on the pc.
Here is the config (yet high-end)


Is there a bug that has been reported? Do you have a solution?
Thank you !

 

 

1.png2.png4.png

TOPICS
Windows

Views

556

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Apr 19, 2023 Apr 19, 2023

"DirectX: AMD Radeon RX 6700 XT (31.0.12027.7000)"

 

That graphics driver is two years old. Update to the latest driver:

https://www.amd.com/en/support/graphics/amd-radeon-6000-series/amd-radeon-6700-series/amd-radeon-rx-6700-xt

 

 

Votes

Translate

Translate
Community Beginner ,
Apr 18, 2023 Apr 18, 2023

Copy link to clipboard

Copied

My computer 

 

Version Lightroom Classic: 12.3 [ 202304101834-a085245c ]
Licence: Creative Cloud
Paramètre de langue: fr
Système d'exploitation : Windows 10 - Business Edition
Version : 10.0.19044
Architecture de l'application : x64
Architecture du système : x64
Nombre de processeurs logiques: 16
Vitesse du processeur : 3,8Ghz
Version SQLite: 3.36.0
Utilisation du CPU: 0,0%
Mémoire intégrée : 65461,8 Mo
Mémoire GPU dédiée utilisée par Lightroom: 7899,2Mo / 12243,2Mo (64%)
Mémoire réelle disponible pour Lightroom : 65461,8 Mo
Mémoire réelle utilisée par Lightroom : 9736,6 Mo (14,8%)
Mémoire virtuelle utilisée par Lightroom : 19367,5 Mo
Nombre d'objets GDI : 1128
Nombre d'objets utilisateur : 3973
Nombre de processus gérés : 3763
Taille de la mémoire cache : 2934,0Mo
Version interne de Camera Raw: 15.3 [ 1451 ]
Nombre maximal de liens utilisé par Camera Raw : 5
Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
Mémoire virtuelle de Camera Raw: 3094Mo / 32730Mo (9%)
Mémoire réelle de Camera Raw: 3906Mo / 65461Mo (5%)
Paramètre PPP du système : 144 PPP (mode haute résolution)
Composition sur le Bureau activée: Oui
Taille d’aperçu standard: 3840 pixels
Affichages : 1) 3840x2160
Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

Informations relatives au processeur graphique :
DirectX: AMD Radeon RX 6700 XT (31.0.12027.7000)
État initial: GPU pour l'affichage pris en charge par défaut
Préférence utilisateur: Auto

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 18, 2023 Apr 18, 2023

Copy link to clipboard

Copied

Have you tried resetting the LrC Prefereances as desbribed in Method 1 at https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

If resetting the preference files doesn't help, then try removing the log file created when GPU is tested during LrC launch. The location and procedure is set out below:

 

  1. Quit Lightroom Classic.

  2. Locate the Camera Raw GPU Config.txt file.

    • (macOS) /Users/[user name]/Library/Application Support/Adobe/CameraRaw/GPU/Adobe Photoshop Lightroom Classic/Camera Raw GPU Config.txt
    • (Windows) \Users\[user name]\AppData\Roaming\Adobe\CameraRaw\GPU\Adobe Photoshop Lightroom Classic\Camera Raw GPU Config.txt

    The user Library folder is hidden by default in macOS X 10.7 and later releases. Use the directions here.

  3. Manually delete the Camera Raw GPU Config.txt file.

  4. Relaunch Lightroom Classic.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

"DirectX: AMD Radeon RX 6700 XT (31.0.12027.7000)"

 

That graphics driver is two years old. Update to the latest driver:

https://www.amd.com/en/support/graphics/amd-radeon-6000-series/amd-radeon-6700-series/amd-radeon-rx-...

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied

Thanks a lot! it's good now ! 

I had checked the update in the windows settings which told me that it was up to date. But thanks to your link I see that not. everything works now. I will even be able to try a video game that crashed because surely the card was not up to date. Thanks again to you and others who replied!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

LATEST

1de61aac1017466b8d9bffce2e609224.jpg

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines