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Smart Preview Catalog not working....

Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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I have a client that I am working with and every time she sends me a set of catalogs there are always a few that dont work. Her others opend just fine with no issues. She is exporting them all aroud the same time back to back. So its not like its an issue days appart. 

I am a Photo editor and edit her photos using LrC smart preview Catalogs. How do i fix this!! I've noticed that the ones that work just fine in the Histogram panel it says "Smart Previews" in the catalogs that do NOT work it says "Original + Smart Preview" How do i get them to just be Smart Previews. She is exporting everthing the exact same way. HELP!

Pic for example of what I'm talking about.

Pop Family.jpg

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Community Expert ,
Nov 15, 2021 Nov 15, 2021

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I would have a guess that you might be receiving the 'Original' Catalog file, and not the Exported catalog.

I cannot replicate the problem with my desktop > laptop. I thought that 'Opening' an exported catalog in the source system might somehow re-link the 'originals', but no, again, I cannot replicate your problem.

Also strange that the thumbnails are showing the "corrupt file" exclamation mark icon, and not building standard previews from the Smart Previews.

 

A client need NOT create Smart Previews manually before exporting the catalog. The process of 'Exporting a Catalog' will automatically do this if the Smart Preview option is set for the Catalog export dialog.

 

Can I ask which files (in the Catalog 'package') is the Client sending you?

 

Regards. My System: Lr-Classic 12.1 Photoshop 24.0.1, ACR 15.1, Lightroom 6.1, Lr-iOS 8.0.8, Bridge 13.0.1, Windows-11.

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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Im not sure what you mean by "which files (in the catalog 'package') is the client sending you? 

Like when she goes to export it is she sending me all the data files with it?  

This is what she zipps together after she exports

 

Screenshot 2021-11-15 123849.jpg

My system LrC  Newest Update, Windows 11 (we had this same problem though before the LrC and Windows updates)

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Community Expert ,
Nov 15, 2021 Nov 15, 2021

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Thanks, yes, I was thinking about the contents you received in the ZIP file!

And all looks reasonable to me. So, Sorry, my knowledge is not sufficient to come up with a definite answer.

I can only suggest that corruption is occuring somewhere at sometime, in the exported catalog.

 

But TBMK, only the last three files in that list are essential. Make a copy of the ZIP for a backup, then extract the files again, delete the first TWO files {edit Helper.lrdata and edit Previews.lrdata) and reopen the Catalog.  Maybe the 'Helper' file is adding data from the Client's computer that requires the original files, and standard Previews will re-build from the Smart Previews OK.

In my tests I have noted that the exported catalog shows "Original Files" under the Histogram, but only until the Previews are built and it changes to "Smart Previews".

 

 

 

 

Regards. My System: Lr-Classic 12.1 Photoshop 24.0.1, ACR 15.1, Lightroom 6.1, Lr-iOS 8.0.8, Bridge 13.0.1, Windows-11.

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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The helper ones are from me opening it to edit I didnt have one that I hadnt opened yet. She just sent me a new one to try. It worked just fine 🤷‍:female_sign:

Heres a screen shot of it before i opened it. 

Alyssa.jpg

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Community Expert ,
Nov 16, 2021 Nov 16, 2021

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"It worked just fine"  Great! So maybe corruption somewhere between creating the catalog and you opening it.

 

Regards. My System: Lr-Classic 12.1 Photoshop 24.0.1, ACR 15.1, Lightroom 6.1, Lr-iOS 8.0.8, Bridge 13.0.1, Windows-11.

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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I'm an editor too, and I wanted to share this set of instructions that I give to my clients to be sure they send me things correctly so that there's no snags (feel free to use it if you wish). I don't know how to remedy your issue besides asking the client to re-export and make sure they checked the correct boxes in the couple times I've had the issue, so I'm sorry I'm not any help there. I thought maybe this would be helpful for the future at least.Screen Shot 2021-11-16 at 11.59.05 PM.png

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Community Expert ,
Nov 17, 2021 Nov 17, 2021

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@lauripple That's a perfect and concise way of describing the process. 


Sean McCormack. Author. Magazine Writer. Former Official Fuji X-Photographer.

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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I send them something similar. I'll have to look through mine and compair notes haha. Thanks so much I appreciate it!

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New Here ,
Aug 30, 2022 Aug 30, 2022

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Did you ever figure this out? Nothing works and I have been troubleshooting all day and it continues to say Original + Smart Previews

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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Some more details of your workflow would be helpful.

However if you are testing an exported catalog on your own system, this is what you would see:

2022-08-31 09_28_12-Window.jpg

The reason being that YOU still have the 'Original' image file available to the exported catalog in your system.

 

Anyone else receiving your exported catalog (without originals) will see only 'Smart Preview'

2022-08-31 09_28_23-Window.jpg

 

 

 

Regards. My System: Lr-Classic 12.1 Photoshop 24.0.1, ACR 15.1, Lightroom 6.1, Lr-iOS 8.0.8, Bridge 13.0.1, Windows-11.

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