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Some - not all - photos appear as gray in Library and Develop

New Here ,
Jul 17, 2021 Jul 17, 2021

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Screen Shot 2021-07-18 at 11.01.12 am.png

I've uploaded images but only some are appearing. I've taken steps recommended elsewhere (uploaded current version of LR; changed the display profile) but they still don't appear. If I go to import them again, LR says the files already exist. Incredibly frustrating and seem to be getting nowhere. Any suggestions?  

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Import and share, Problem or error

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correct answers 1 Correct answer

LEGEND , Jul 18, 2021 Jul 18, 2021
Your screenshot indicates that those gray thumbs don't have any associated metadata (filename, dimensions, EXIF, etc.). This indicates a likely problem with the catalog itself, not with the preview cache, graphics drivers, or display profile. There were a number of reports about this a year or two ago. As a first step, ensure you're on the current version (10.3): Do Help > System Info, and if you're on an earlier version, do Help > Updates. At least one person reported that right-clicking a fold...

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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Does generating previews manually make a difference? Library menu>Previews>Build Standard Size Previews

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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LEGEND ,
Jul 18, 2021 Jul 18, 2021

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Your screenshot indicates that those gray thumbs don't have any associated metadata (filename, dimensions, EXIF, etc.). This indicates a likely problem with the catalog itself, not with the preview cache, graphics drivers, or display profile. There were a number of reports about this a year or two ago.

 

As a first step, ensure you're on the current version (10.3): Do Help > System Info, and if you're on an earlier version, do Help > Updates.

 

At least one person reported that right-clicking a folder in the Folders panel and doing Synchronize Folder go rid of the problem thumbnails:

https://community.adobe.com/t5/lightroom-classic/solid-grey-image-previews-in-library-after-reimport... 

 

And for some others, exporting all but the grey thumbnails as a new catalog worked:

https://community.adobe.com/t5/lightroom-classic/grey-thumbnails-that-can-t-be-deleted/m-p/10356232#...

 

If those don't help, try posting in the official Adobe feedback forum with all your details, including the screenshot and the first ten lines of Help > System Info. (Don't just link back here, since experience shows that Adobe employees often won't follow the links.)  In your post, address it directly to Adobe employee Rikk Flohr ("@Rikk"), who can sometimes get your catalog run through an internal Adobe fix-it script.

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Many thanks Sean - synchronising the folders fixed it. Much appreciated. 

R

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