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Some photos won't post to smugmug

Participant ,
Apr 12, 2022 Apr 12, 2022

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I have tried and tried to add a specific photo to a collection on Smugmug.   I even tried saving it as a jpeg instead of psd that I'd tried.   I get the error:   (for two photos, but I 've only jumped thru hoops for the one)

 

What header are they talking about?   What's wrong?

judy04_0-1649778384469.png

this has happened a couple of times in the past, and I've never understood.   There's nothing wrong with those photos so why won't they post?

thanks,

Judy

 

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correct answers 1 Correct answer

Participant , Apr 12, 2022 Apr 12, 2022

Actually I just figured out what the problem is - I'd posted these to Instagram when I could post from LR, and the hashtags etc went into keywords which made them very looooooong.   I happened to notice this long keyword section, deleted it, and lo!   was able to publish to smugmug.

thanks a lot for responding.

Judy

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LEGEND ,
Apr 12, 2022 Apr 12, 2022

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As an experiment, can you export these two photos to your hard disk somewhere? Do you get the same error? Different error? No error?

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Participant ,
Apr 12, 2022 Apr 12, 2022

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Easily!   These are "normal" photos - in a number of collections - including the one from which couldn't get them to go to smugmug.  Seems like would have to be the smugmug add on.

thx.

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LEGEND ,
Apr 12, 2022 Apr 12, 2022

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I don't see how this answers the request I made to try an experiment and report the results.

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Participant ,
Apr 12, 2022 Apr 12, 2022

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My "easily" meant I had done your experiment ie exported to hard drive "easily".

 

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Community Expert ,
Apr 12, 2022 Apr 12, 2022

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If this is through the Smugmug Publish Service, have you updated to Lightroom Classic 11.3 that became available yesterday? It fixes problems with Publish Services, which of course affected Smugmug customers.

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Participant ,
Apr 12, 2022 Apr 12, 2022

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Actually I just figured out what the problem is - I'd posted these to Instagram when I could post from LR, and the hashtags etc went into keywords which made them very looooooong.   I happened to notice this long keyword section, deleted it, and lo!   was able to publish to smugmug.

thanks a lot for responding.

Judy

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