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Spinng Wheel on Lightroom Classic

New Here ,
Nov 16, 2022 Nov 16, 2022

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I am experiencing the spinning wheel everytime I launch my Lightroom Classic app. I then have to force quite to exit and it takes a minute to close. This is making my whole computer slow - I can't even empty the bin.... please help.

 

Version of the app -  12.0.1

Platform and OS version - Mac Book Air M1 2020 (has more than enough space available

Basic steps to reproduce the problem - Have updated OS and updated to the latest Lightroom classic..

Expected result and actual result - can't use my lightroom, the spinning wheel pops up straight away making me have to force quite.

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Welcome to the Lightroom Community. I'll need more info to help you with this.

 

Please share a screenshot of the spinning wheel you see. Is this the spinning wheel you see? 

 

SameerK_1-1668609846547.png

 

Are you experiencing this on a personal or IT-managed company/work machine?

 

Try these steps:

 

Thanks!
Sameer K

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Hi Sam

 

i have tried the above steps and I'm still getting the spinning wheel when opening the app. This is a personal computer. 

see below I couldn't lock it in key chain. 

also attached is a screen shot of the spinning wheel. 

thanks

sadah 

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New Here ,
Nov 16, 2022 Nov 16, 2022

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When I go to export the wheel takes over and my Lightroom freezes. See photo where it says lightroom Not responding 

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Thanks for sharing these details. I assumed you were seeing the Activation-related blue spinning wheel.

You're experiencing a performance hiccup, casually known as the 'beachball.'

We can work our way through this. What version of macOS are you working on? Where is the Lightroom Catalog stored? On the internal drive or an external drive?

 

To troubleshoot, go to Lightroom Classic > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto.

You can also follow the steps in this article to understand how Lightroom leverages your computer's hardware & software to best suit the way you need it to perform: https://helpx.adobe.com/lightroom-classic/kb/optimize-performance-lightroom.html

 

Let me know how it goes from here,
Thanks!
Sameer K

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Version of the app -  12.0.1

Platform and OS version - Mac Book Air M1 2020

I think the cataloge is stored internally! 

it was on Auto, I've switched to off in previous steps and it doesn't help..🙃

 

What next please 

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Nov 16, 2022 Nov 16, 2022

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I've tried the titanium link but this didn't help fix the problem 😢

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