Spinng Wheel on Lightroom Classic

[sarah2715962485qt]

I am experiencing the spinning wheel everytime I launch my Lightroom Classic app. I then have to force quite to exit and it takes a minute to close. This is making my whole computer slow - I can't even empty the bin.... please help.

Version of the app -  12.0.1

Platform and OS version - Mac Book Air M1 2020 (has more than enough space available

Basic steps to reproduce the problem - Have updated OS and updated to the latest Lightroom classic..

Expected result and actual result - can't use my lightroom, the spinning wheel pops up straight away making me have to force quite.

[Sameer K]

Welcome to the Lightroom Community. I'll need more info to help you with this.

Please share a screenshot of the spinning wheel you see. Is this the spinning wheel you see? 

Are you experiencing this on a personal or IT-managed company/work machine?

Try these steps:

• In the Creative Cloud app, CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
• macOS - In Finder > search KeyChain > follow all 3 steps in this article: https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html
• Restart the computer
• Sign in to Creative Cloud again and let me know if the error persists.

Thanks!
Sameer K

[sarah2715962485qt]

Hi Sam

i have tried the above steps and I'm still getting the spinning wheel when opening the app. This is a personal computer. 

see below I couldn't lock it in key chain. 

also attached is a screen shot of the spinning wheel. 

thanks

sadah 

[sarah2715962485qt]

When I go to export the wheel takes over and my Lightroom freezes. See photo where it says lightroom Not responding 

[Sameer K]

Thanks for sharing these details. I assumed you were seeing the Activation-related blue spinning wheel.

You're experiencing a performance hiccup, casually known as the 'beachball.'

We can work our way through this. What version of macOS are you working on? Where is the Lightroom Catalog stored? On the internal drive or an external drive?

To troubleshoot, go to Lightroom Classic > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto.

You can also follow the steps in this article to understand how Lightroom leverages your computer's hardware & software to best suit the way you need it to perform: https://helpx.adobe.com/lightroom-classic/kb/optimize-performance-lightroom.html

Let me know how it goes from here,
Thanks!
Sameer K

[sarah2715962485qt]

Version of the app -  12.0.1

Platform and OS version - Mac Book Air M1 2020

I think the cataloge is stored internally! 

it was on Auto, I've switched to off in previous steps and it doesn't help..🙃

What next please 

[TheDigitalDog]

Try logging into another account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

[sarah2715962485qt]

I've tried the titanium link but this didn't help fix the problem 😢

[Leslie P.]

Did you ever resolve this? I'm having the same issue, I can't even access the preferences menu to try the solutions below because it's so bricked up ...