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Stuck at import LIghtroom CC

New Here ,
Jun 17, 2021 Jun 17, 2021

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Trying to import files, but nothing is happening. Stuck at the "importing files" screen for over an hour. Logged out, logged in, restarted my laptop -- nothing.

Screen Shot 2021-06-17 at 1.03.50 PM.png

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Import and export

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LEGEND ,
Jun 17, 2021 Jun 17, 2021

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Please provide the following basic information:

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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You need to supply the info requested by dj_paige.
Also, your screen capture does not show the source location, drive, folder, you are trying to import images from?

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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I too have the same problem following updating to LRC 10.3 today. Import dialogue box comes up, select the folder on the LHS and nothing further happens, no files are displayed. This is on a Windows 10 (19041.1052) on a i7-9750h, 16GB, Geforce RTX. No error messages. I have also tried import into a brand new catalog and same import problem occurs, irrespective of file type (tried  raw and jpg separately) and location (main data hard drive with no external drives attached, or when importing attempted from an external drive). Contacted Adobe and just got told to revert to an earlier version of LrC.

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Well I don't know why Adobe couldn't have suggested this when I asked, but resetting preferences fixed the import problem.

 

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