Suppression de mes achats

New Here ,
Jul 10, 2022 Jul 10, 2022

Copy link to clipboard

Copied

J'ai juste changé de téléphone et en m'identifiant sur le nouveau tous mes achats ont disparus comme si je n'avais jamais rien acheté.

Que faire pour récupérer mes achats et mes montages photos ?

TOPICS
Windows

Views

34

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

LATEST

Hi Sandra,


Thanks for reaching out. We're sorry for the trouble. We'll need a little more information.

Could you please specify the version of Lightroom you are currently working on? Is it Adobe Lightroom (Desktop), Lightroom Mobile (iOS/Android), or Lightroom Classic (macOS/Windows)?

 

You have mentioned changing mobiles. Assuming you were working on Lightroom Mobile, all the images & presets are stored in the cloud under your Adobe email account if you have an active subscription. - I have checked your profile & we could not find any active subscription. Could you please share any of your email accounts that you might have used before with me via DM so I can look into it?

 

If you did not have an active subscription to Adobe Lightroom, please check this article to learn more: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

We hope to hear from you soon,

Thanks!
Sameer K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines