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Suspicious email really from Adobe?

Explorer ,
Jul 25, 2023 Jul 25, 2023

I received the enclosed email. It's a screenshot, so safe. It says it's from an M N Suhas, but the embedded email is from  mutmurdu@adobe.com.

 

I've used PS and LRC since Ver. 1 and never received anything like this.  I did report a crash on a new computer, which was a hardware issue and I resolved it.

 

so I wonder if this has a virus embedded in the zip file.

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macOS , Windows
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LEGEND ,
Jul 25, 2023 Jul 25, 2023

A view of the email headers (all of the normally hidden server-to-server info) might be helpful.

 

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

The email is almost certainly from Adobe Lightroom Classic QE team member 'Suhas Muthmurdu' (see attached screenshot). The file attached to the email is a text file containing what the team call a 'Config Flag' and can be used to activate or deactivate various functions normally hidden from the user (e.g. crash tracing logs). If you're concerned that the file may be a virus, which it almost certainly isn't, then drop Suhas an email and explain your concerns.

 

BTW, when a crash log is auto generated by LrC there is a dialog displayed that allows you add more info. The dialog includes a field for your account email, which is normally prefilled, and a checkbox agreeing to Adobe making direct contact with you. 

 

Untitled-9.png

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

Hi Mark, I can confirm that you recievd the email from official source and  there's nothing to be suspicious about the email.
Thanks

-S
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Explorer ,
Jul 26, 2023 Jul 26, 2023
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I tried to check it through online chat with the support group. They told me to trash. 

what was the config file for and should I install it?

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