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Switched plan and added LR but it still says my plan has expired

New Here ,
Jan 20, 2023 Jan 20, 2023

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Hello.

I had a plan for all the apps, but it was too expensive, so I switched that plan with a only Premiere Pro plan, and then I added separately the Lightroom Plan. Now, if I open PP I have no problem, but if I open LR it tells me that my plan has expired, cause somehow doesn't recognize the new plan bought. I tried exit and enter again, but nothing. How do I solve the issue? Thank you!

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correct answers 1 Correct answer

Community Expert , Jan 20, 2023 Jan 20, 2023

This is a user to user forum and other users are unable to assist with problems with your subscription. You need to contact Adobe direct a Chat or direct conversation via the Adobe(dot) website.

 

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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This is a user to user forum and other users are unable to assist with problems with your subscription. You need to contact Adobe direct a Chat or direct conversation via the Adobe(dot) website.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.3 BigSur,; LrC 12.1, Lr 6.1, Ps 24.1.1,; ACR 15.1.1,; Camera OM-D E-M1

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New Here ,
Jan 20, 2023 Jan 20, 2023

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Thank you, I did it, indeed, and I was able to solve the issue.

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