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Sync error and prompt: Upgrade required for Lightroom

Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Sync stopped working and cloud icon disappeared from top right menu. When I reset my preferences by restarting with SHIFT+OPTION it returns for a second and then disappears.

 

I have the newest Lightroom 13.3. Newest macOS 11.6 on M1.

 

I'm attaching the screenshot of the prompt. Any ideas? I haven't found a solution on the web.

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correct answers 1 Correct answer

Community Beginner , Nov 01, 2021 Nov 01, 2021
OK I sorted it. After reinstalling the 10.3 that the Creative Cloud claimed is the newest I turned off the VPN and somehow it did the trick and Creative Cloud correctly found version 11 as the newest and I was able to upgrade. I'm not sure if it was related or not. Sync seemed to work for a while and it synced the backlog of ~150 photos. Now I get more usual "Sync Error" so it's back to it's regular crappy performance.

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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It sounds like you're aactually on 10.3 (we only just got to 11!)

 

sync requires 10.4 or above to sync (due to the Masking updates in 11)

 

So either update to 10.4 or, better still, to the latest 11.0.

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Community Beginner ,
Nov 01, 2021 Nov 01, 2021

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Ha! You spotted that correctly @Paul McFarlane PSS. Thanks for that!

 

That makes the whole problem even weirder, as Creative Cloud claims I'm "Up to date" with everything. I can't update anything as there's nothing to install!? Screenshot:

 

creative_cloud_-_up_to_date.png

 

Even though I'm clearly not on the latest version:

 

Lightroom version.png

I just uninstalled Lightroom Classic and chose not to keep my preferences. I installed it again and still the sync doesn't work. The only thing that changed is that the cloud/sync icon doesn't disappear from the top bar. But the sync menu looks weird:

 

sync menu.png

 

Oh, and the dreadful prompt to upgrade when starting Lr (from the first post) is back 😕

One thing that's changed from the first post is that I upgraded Macos to 12.0.1 Monterey.

 

I need help Someone or Adobe 🙏 

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Community Beginner ,
Nov 01, 2021 Nov 01, 2021

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Well this is UNBELIEVEABLE. I uninstalled Lightroom and Adobe Cloud. I've run Adobe Cleaner app. I've even removed and uninstalled every remaining settings and junk with Clean My Mac. Afeterwards I downloaded the new Installer of Creative Cloud and Lightroom Classic and it still installed Lightroom Classic version 10.3.

 

I have no clue what can I do more other than reinstall the macOS, which I really don't want to do 🤷🏻

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Community Beginner ,
Nov 01, 2021 Nov 01, 2021

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OK I sorted it. After reinstalling the 10.3 that the Creative Cloud claimed is the newest I turned off the VPN and somehow it did the trick and Creative Cloud correctly found version 11 as the newest and I was able to upgrade. I'm not sure if it was related or not.

 

Sync seemed to work for a while and it synced the backlog of ~150 photos. Now I get more usual "Sync Error" so it's back to it's regular crappy performance.

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Adobe Community Professional ,
Nov 01, 2021 Nov 01, 2021

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Removed not relavent.

 

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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