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Sync issue

Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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I have been having a problem with syncing for about a month now. I will sort it, it works for a bit then it just gets stuck. I then delete all synced photos and restart. Then the cycle repeats itself. I have done this about 4-5 times this month alone. 
I use Lightroom classic on a MacBook Pro, do my editing on an iPad and store my photos on external drives. 

It’s wierd, I open classic and it seems like everything is stuck until I close and reopen Lightroom or when I pause/unpause the sync button. ( the boxes at the side of my collections that tell me what’s synced don’t appear until I do this)

Sometime also when I press rebuild sync it just doesn’t do anything. It’s like there’s something fundamentally wrong it all and I have no idea other than it’s a bug. 

 

please please can someone help me !! 

 

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New Here ,
Jan 06, 2024 Jan 06, 2024

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Agree with @Skorp1on - Adding in. Yes, please someone from Adobe support, please chime in. I made edits last night in LR Classic on my iMac and this morning, I'm on my iPad away from my house. And none of the edits are showing up. I admit that my file is chunky, over 100 MB and is a tiff file. But I have waited sufficiently for a proper sync, but the program says it's finished syncing. So that doesn't appear to be the issue.  This has happened a few times over the last few months or so. And it's intermittent.  I'm sure you're all working on the issue, but it's tough keep using an app/system when you can't trust it. And as much as I wanna stick with it, I don't know if I can continue to use it unless there's consistency.

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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Syncing has been broken in Classic for years now and Adobe doesn't seem to be able to reproduce the problems or it is not a high enough priority. Not sure it will ever get fixed as they do fix things but then introduce new things in the cloud ecosystem that break it again. Like you I rebuilt the database many times, quit and restart Classic to restart the sync, deleted the entire cloud library a few times but it always will get stuck, typically on syncing metadata for a few random images, at some point after working for a bit. It typically gets stuck on images that I have shot and edited on my phone or iPad weeks ago. It's very frustrating how fickle it is.

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