• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
8

Sync not detecting changes

New Here ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

I have recently started having a bug where sync does not work.

 

Problem:

I start Lightroom Classic (version 13.0.1), the sync checkmark is green and there are no pending sync jobs or errors. But any changes I make to synced collections never sync, they are not even detected.

If I go to Preferences -> Lightroom Sync it says "Uploads: None" and the Sync Activity area is empty (0 uploading, 0 downloading, 0 pending).

This despite having many uploads, and having made changes to synced collections.

No matter how many times I restart Lightroom or the computer, it still says none and no sync activity.

 

The workaround:

I have discovered one way that reliably fixes this issue, and that is to hold down alt in the same "Lightroom Sync"-dialog, and press "Generate Diagnostic Report".

Something in the process that generates the diagnostic report fixes sync. After generating the report when I reopen preferences, it shows "Uploads: 1312" and the changes I've made to synced collections start to sync.

The problem then reoccurs if I close Lightroom Classic and open it again.

 

So, I have a workaround to the problem, but maybe this can help someone else experiencing the same issue. And hopefully it can be fixed in a future release.

TOPICS
macOS

Views

47

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation