• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Sync stalls with 5 images left

Community Beginner ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

Lightroom classic 11.0 on Mac OS Monterrey 12.0.1

 

LC always says there are 5 photos syncing, but when I look at sync settings there is nothing shown. I've tried rebuilding catalog as well as starting over by deleting all data in Adobe, and after starting over i'm back to syncing loop and I'm unsure which 5 photos they are. It doesn't show as sync errors collection, so I'm kind of stuck. I generated a diagnostic log but unsure where to upload it to as it's 800MB?

TOPICS
macOS

Views

182

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

If you log in at https://lightroom.adobe.com do you see a sync issues album?

SyncIssuesWeb.png

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

I do not.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

Next stop:

Preferences>Lightroom Sync - 

The Sync Activity section at the bottom needs 30 seconds to refresh. Allow it to refresh and populate and post a screenshot here.  Thanks

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

no dice!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

In the Preferences dialog pictured in your screenshot, hold down the [Alt/Opt] key and click the [Rebuild Sync Data] button. It will take some time.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 13, 2021 Nov 13, 2021

Copy link to clipboard

Copied

Completed this process after a few days of syncing between power management kicking in on the iMac. 

Plugged in an old HD that had some photos in the library after seeing a message in sync logs about it, figured it couldn't hurt if the stuck photos were from that drive. After syncing upwards of 29,000+ photos at some point in the process, it finally settled on.....

5 photos remaining.

 

 

I restarted the app, and immediately LRC crashed (I submitted it):

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0   AppKit                            0x7ff80863218e -[NSApplication _crashOnException:] + 313
1   AppKit                            0x7ff808631ebf -[NSApplication reportException:] + 731
2   AppKit                            0x7ff8082a440c -[NSApplication run] + 765
3   AppKit                            0x7ff8082781f8 NSApplicationMain + 816
4   Adobe Lightroom Classic             0x10fa7b70b main + 1427
5   dyld                                 0x1152e34fe start + 462

 

Still stuck on 5 photos remaining, and they still are not listed in the sync settings logs after waiting 30s to 5 mins. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

Copy link to clipboard

Copied

We've reached the limit of interface-available options. It is time to collect a log and see if we can review it to determine the assets failing on sync. 

 

In Preferences>Lightroom Sync hold down the [Opt/Alt] Key to reveal [Generate Diagnostic Report]. Collect this report next and we will have the engineers review to see what is stuck. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 14, 2021 Nov 14, 2021

Copy link to clipboard

Copied

I have the logs, let me know how I can get them to you. It's 900MB+

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

Copy link to clipboard

Copied

Given the size, zip the group of logs and post it to a shared Creative Cloud folder, Dropbox, OneDrive or similar and DM me the link. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

Copy link to clipboard

Copied

The logs you sent yesterday, can you confirm the version number from which they were created?

Please go to Help>System Info… and confirm the exact installed version number of your software. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 04, 2022 Jan 04, 2022

Copy link to clipboard

Copied

Lightroom Classic version: 11.1 [ 202112022200-7fd1f998 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 12
Version: 12.1.0 [21C52]
Application architecture: x64
Logical processor count: 12
Processor speed: 3.2GHz
SqLite Version: 3.36.0
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 1,511.8 MB (18.4%)
Virtual memory used by Lightroom: 48,095.0 MB
Memory cache size: 544.1MB
Internal Camera Raw version: 14.1 [ 993 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 858MB / 4095MB (20%)
Camera Raw real memory: 860MB / 8192MB (10%)
Displays: 1) 4096x2304

Graphics Processor Info:
Metal: AMD Radeon Pro 560X

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 06, 2022 Jan 06, 2022

Copy link to clipboard

Copied

From the engineer: 

"There are five files which were missing from docStore. Can you please ask the user to remove the below mentioned files from the sync pipeline, let everything settle and add them again ( one by one if possible )."

 

image001.png

Remove them from any synced collection and All Synced Photos.

 

 

 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 18, 2022 Jan 18, 2022

Copy link to clipboard

Copied

LATEST

after removing those files, I am back to a green "syncing completed" state. 

Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines