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Sync stalls with 5 images left

New Here ,
Nov 10, 2021 Nov 10, 2021

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Lightroom classic 11.0 on Mac OS Monterrey 12.0.1

 

LC always says there are 5 photos syncing, but when I look at sync settings there is nothing shown. I've tried rebuilding catalog as well as starting over by deleting all data in Adobe, and after starting over i'm back to syncing loop and I'm unsure which 5 photos they are. It doesn't show as sync errors collection, so I'm kind of stuck. I generated a diagnostic log but unsure where to upload it to as it's 800MB?

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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If you log in at https://lightroom.adobe.com do you see a sync issues album?

SyncIssuesWeb.png

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 10, 2021 Nov 10, 2021

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I do not.

 

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Next stop:

Preferences>Lightroom Sync - 

The Sync Activity section at the bottom needs 30 seconds to refresh. Allow it to refresh and populate and post a screenshot here.  Thanks

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 10, 2021 Nov 10, 2021

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no dice!

 

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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In the Preferences dialog pictured in your screenshot, hold down the [Alt/Opt] key and click the [Rebuild Sync Data] button. It will take some time.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Completed this process after a few days of syncing between power management kicking in on the iMac. 

Plugged in an old HD that had some photos in the library after seeing a message in sync logs about it, figured it couldn't hurt if the stuck photos were from that drive. After syncing upwards of 29,000+ photos at some point in the process, it finally settled on.....

5 photos remaining.

 

 

I restarted the app, and immediately LRC crashed (I submitted it):

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0   AppKit                            0x7ff80863218e -[NSApplication _crashOnException:] + 313
1   AppKit                            0x7ff808631ebf -[NSApplication reportException:] + 731
2   AppKit                            0x7ff8082a440c -[NSApplication run] + 765
3   AppKit                            0x7ff8082781f8 NSApplicationMain + 816
4   Adobe Lightroom Classic             0x10fa7b70b main + 1427
5   dyld                                 0x1152e34fe start + 462

 

Still stuck on 5 photos remaining, and they still are not listed in the sync settings logs after waiting 30s to 5 mins. 

 

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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We've reached the limit of interface-available options. It is time to collect a log and see if we can review it to determine the assets failing on sync. 

 

In Preferences>Lightroom Sync hold down the [Opt/Alt] Key to reveal [Generate Diagnostic Report]. Collect this report next and we will have the engineers review to see what is stuck. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 14, 2021 Nov 14, 2021

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I have the logs, let me know how I can get them to you. It's 900MB+

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Given the size, zip the group of logs and post it to a shared Creative Cloud folder, Dropbox, OneDrive or similar and DM me the link. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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