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System Incompatible

New Here ,
Jul 16, 2024 Jul 16, 2024

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Hello Community.

My name is Róbert from Hungary.

I have a problem apps download. I try photoshop and lightroom broke version and now I pay photography package subscription.

I would like to download photoshop and lightroom in Adobe apps but I can't download any one apps beacuse:

"Update required
If you would like to install Photoshop, you must update your system."
I update my Windows latest version [22H2] and all updates. (I can't download and install windows 10 update before Re-Install Windows 10 pro (KB5034441) [0x80070643].
 
I update Graphics, Chipset, Windows, Audio and same more new driver but I can't download apps.
 Please help me with my problem.
 
My PC Specs:
Motherboard: MSI Z270 Gaming Plus
Processor: I5-6600K [OC 4.5 GHZ]
Memory: 32GB DDR4
Storage: 1 TB [HDD], 1TB [M.2] 120GB [SSD]
Video Card: Gigabyte GTX 1060 [6GB]
OP System: Windows 10 PRO x64 [22H2]kép_2024-07-16_115126107.png
 
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Windows

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LEGEND ,
Jul 16, 2024 Jul 16, 2024

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1. Creative Cloud Desktop App

 

What version of the Creative Cloud Desktop App do you have?

 

10.png

 

11.png

 

 

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LEGEND ,
Jul 16, 2024 Jul 16, 2024

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What is your default Browser? What version is it?

 

 

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LEGEND ,
Jul 16, 2024 Jul 16, 2024

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It has occurred to me, that I am not sure if you are having an update issue, or an initial install issue. Do you have an older version of PS and LrC installed and running?

 

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LEGEND ,
Jul 16, 2024 Jul 16, 2024

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Video Card: Gigabyte GTX 1060 [6GB]

What is the driver version?

Yes, despite updating.

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Community Expert ,
Jul 16, 2024 Jul 16, 2024

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LATEST

In addition to @GoldingD post regarding the graphics card.

Make sure that you have installed the latest version of the Studio driver and not the "Game Ready" version!!

The Studio Driver version is recommended for LR and PS

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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