Tether shooting crashes Lightroom Classic

New Here ,
Dec 15, 2021 Dec 15, 2021

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My lightroom was working fine all day. But about 45min ago the program just keeps crashing - that was the previous version. I just updated to the newest version and I am still experiencing the program crashing. It only crashes with tether shooting everything else seems to be working. I am using a Canon Mark VI with tether tools cable. My card is in the camera, and nothing seems to be wrong on my end. So I am very frustrated because I do need tether capabilities when I am working - macro work so I need to see that my focus is correct. 

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Dec 23, 2021 Dec 23, 2021

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Yes I use my facebook login. It is an Adobe Crash report 

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Adobe Employee ,
Dec 23, 2021 Dec 23, 2021

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In the Adobe Crash Report dialog, it asks for an email address.  Can you direct message me the email you are using in the crash reporter dialog?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Dec 23, 2021 Dec 23, 2021

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I called Adobe support, and one of the techs had to end all my Adobe programs not just the ones that I thought needed to be closed (cntrl, alt, delete) and then it started to work properly again. 

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New Here ,
Dec 31, 2021 Dec 31, 2021

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Keeps happening even after tech support fixes it - the following day it continues to crash. 

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