Copy link to clipboard
Copied
LrC can be installed but will not open with error message:
What should I do?
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.2" build="[202201281441-a5b5f472]" source="Windows-Client" crashType="n/a">
<time year="2022" month="3" day="13" hour="10" minute="25" second="57" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="838132f2-8543-485e-a133-41f8bd65ef5f"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16090" machine="11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz" model="Intel64 Family 6 Model 140 Stepping 2" cpuCount="8" cpuType="8664" cpuFreq="2918 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Xe Graphics" description="Intel(R) Iris(R) Xe Graphics" driverDate="20210820000000.000000-000" driverVersion="30.0.100.9864" videoModeDescription="3840 x 2400 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_9A49&SUBSYS_0AFC1028&REV_03\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFF10C5478C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF10C5478C" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFECDE16220" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x00007FFEFF4DC8FE" symbolname="AgThrowInsufficientMemory"/>
<stackStatement index="3" address="0x00007FFEFF49649B" symbolname="lua_getstack"/>
<stackStatement index="4" address="0x00007FFEFF48A8E8" symbolname="luaopen_base"/>
<stackStatement index="5" address="0x00007FFEFF4958ED" symbolname="lua_getstack"/>
<stackStatement index="6" address="0x00007FFEFF4BBC6C" symbolname="luaopen_table"/>
<stackStatement index="7" address="0x00007FFEFF4967A4" symbolname="lua_resume"/>
<stackStatement index="8" address="0x00007FFEFF4A1087" symbolname="luaopen_math"/>
<stackStatement index="9" address="0x00007FFEFF4958ED" symbolname="lua_getstack"/>
<stackStatement index="10" address="0x00007FFEFF496795" symbolname="lua_resume"/>
<stackStatement index="11" address="0x00007FFEFF483726" symbolname="lua_call"/>
<stackStatement index="12" address="0x00007FFE708766DF" symbolname="AgNamespace_import"/>
<stackStatement index="13" address="0x00007FFE7087688D" symbolname="AgNamespace_importEntry"/>
<stackStatement index="14" address="0x0000000140458FC4" symbolname="GetAppInstance"/>
<stackStatement index="15" address="0x00007FFE70E1BF44" symbolname="unknown"/>
<stackStatement index="16" address="0x00000001402BB792" symbolname="gudeVersion"/>
<stackStatement index="17" address="0x00007FFF12A954E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="18" address="0x00007FFF134E485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x80000000000000E7"/>
<register name="RBX" value="0x00007FFEFF4FE710"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000000014F4E0"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x000000000014F370"/>
<register name="RBP" value="0x000000000014F699"/>
<register name="RIP" value="0x00007FFF10C5478C"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x00000001412F8000" path="adobe\Lightroom.exe"/>
<binaryImage start="0x00007FFF134E0000" end="0x00007FFF136E9000" path="ntdll.dll"/>
<binaryImage start="0x00007FFF12A80000" end="0x00007FFF12B3D000" path="kernel32.dll"/>
<binaryImage start="0x00007FFF10C10000" end="0x00007FFF10F84000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFF122A0000" end="0x00007FFF1244C000" path="user32.dll"/>
<binaryImage start="0x00007FFF11350000" end="0x00007FFF11376000" path="win32u.dll"/>
<binaryImage start="0x00007FFF12A50000" end="0x00007FFF12A79000" path="gdi32.dll"/>
<binaryImage start="0x00007FFF10F90000" end="0x00007FFF110A2000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFF10A50000" end="0x00007FFF10AED000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFF04FC0000" end="0x00007FFF050CC000" path="winhttp.dll"/>
<binaryImage start="0x00007FFF10AF0000" end="0x00007FFF10C01000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFF12730000" end="0x00007FFF127CE000" path="sechost.dll"/>
<binaryImage start="0x00007FFF12990000" end="0x00007FFF12A3E000" path="advapi32.dll"/>
<binaryImage start="0x00007FFF124B0000" end="0x00007FFF12553000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFF12180000" end="0x00007FFF122A0000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFEE43E0000" end="0x00007FFEE48DA000" path="wininet.dll"/>
<binaryImage start="0x00007FFF12B40000" end="0x00007FFF132EE000" path="shell32.dll"/>
<binaryImage start="0x00007FFF119C0000" end="0x00007FFF11B5A000" path="ole32.dll"/>
<binaryImage start="0x00007FFF11520000" end="0x00007FFF11898000" path="combase.dll"/>
<binaryImage start="0x00007FFF11CA0000" end="0x00007FFF11D0F000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFF11170000" end="0x00007FFF112D2000" path="crypt32.dll"/>
<binaryImage start="0x00007FFF133B0000" end="0x00007FFF1340D000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFF127D0000" end="0x00007FFF128A6000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFF112E0000" end="0x00007FFF11347000" path="wintrust.dll"/>
<binaryImage start="0x00007FFF0F6F0000" end="0x00007FFF0F71D000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFEFF7C0000" end="0x00007FFEFF837000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFEFF480000" end="0x00007FFEFF52F000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FFEFFC20000" end="0x00007FFEFFC64000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FFEFF410000" end="0x00007FFEFF47B000" path="adobe\ahclient.dll"/>
<binaryImage start="0x00007FFE70B70000" end="0x00007FFE71103000" path="mfc140u.dll"/>
<binaryImage start="0x00007FFF11380000" end="0x00007FFF113B1000" path="imm32.dll"/>
<binaryImage start="0x00007FFEDC980000" end="0x00007FFEDCC25000" path="comctl32.dll"/>
<binaryImage start="0x00007FFF103B0000" end="0x00007FFF103D7000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFEEAE00000" end="0x00007FFEEAE0C000" path="secur32.dll"/>
<binaryImage start="0x00007FFF0CDA0000" end="0x00007FFF0CDAB000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FFECAC70000" end="0x00007FFECAD01000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFEEAE10000" end="0x00007FFEEAE2A000" path="netapi32.dll"/>
<binaryImage start="0x00007FFECDE10000" end="0x00007FFECDE29000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFF0E460000" end="0x00007FFF0E681000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFF0DC80000" end="0x00007FFF0DD2C000" path="uxtheme.dll"/>
<binaryImage start="0x00007FFE70830000" end="0x00007FFE70B6E000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FFF0F850000" end="0x00007FFF0F89E000" path="authz.dll"/>
<binaryImage start="0x00007FFF02520000" end="0x00007FFF0252A000" path="version.dll"/>
<binaryImage start="0x00007FFE70060000" end="0x00007FFE70827000" path="adobe\ui.dll"/>
<binaryImage start="0x00000000526A0000" end="0x0000000052811000" path="adobe\icuuc58.dll"/>
<binaryImage start="0x00007FFEDCEC0000" end="0x00007FFEDCF0F000" path="pdh.dll"/>
<binaryImage start="0x00007FFF113C0000" end="0x00007FFF114AC000" path="comdlg32.dll"/>
<binaryImage start="0x00007FFF118C0000" end="0x00007FFF119AA000" path="SHCore.dll"/>
<binaryImage start="0x00007FFEEBB20000" end="0x00007FFEEBCD3000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFED8640000" end="0x00007FFED889F000" path="DWrite.dll"/>
<binaryImage start="0x00007FFF0C690000" end="0x00007FFF0CC48000" path="d2d1.dll"/>
<binaryImage start="0x00007FFEFE850000" end="0x00007FFEFEA3F000" path="urlmon.dll"/>
<binaryImage start="0x00007FFF0FDE0000" end="0x00007FFF0FE22000" path="sspicli.dll"/>
<binaryImage start="0x00007FFEFE590000" end="0x00007FFEFE843000" path="iertutil.dll"/>
<binaryImage start="0x00007FFF02630000" end="0x00007FFF02658000" path="srvcli.dll"/>
<binaryImage start="0x00007FFF0F6E0000" end="0x00007FFF0F6EC000" path="netutils.dll"/>
<binaryImage start="0x0000000052490000" end="0x0000000052692000" path="adobe\icuin58.dll"/>
<binaryImage start="0x00007FFE7D070000" end="0x00007FFE7D2DB000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FFE67E00000" end="0x00007FFE680C5000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x000000004AD00000" end="0x000000004C602000" path="adobe\icudt58.dll"/>
<binaryImage start="0x00007FFF10290000" end="0x00007FFF102A2000" path="msasn1.dll"/>
<binaryImage start="0x00007FFF109D0000" end="0x00007FFF10A4F000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFF0DEE0000" end="0x00007FFF0DF0F000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFF0FBC0000" end="0x00007FFF0FBD8000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFF13300000" end="0x00007FFF133AF000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFEB9350000" end="0x00007FFEB93F6000" path="tiptsf.dll"/>
<binaryImage start="0x00007FFF11B80000" end="0x00007FFF11C9E000" path="msctf.dll"/>
<binaryImage start="0x00007FFF0EB40000" end="0x00007FFF0F3A8000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFF0E9D0000" end="0x00007FFF0EB36000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFF106D0000" end="0x00007FFF1071C000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFF0CC50000" end="0x00007FFF0CD47000" path="propsys.dll"/>
<binaryImage start="0x00007FFF10900000" end="0x00007FFF10921000" path="profapi.dll"/>
<binaryImage start="0x0000000180000000" end="0x00000001800CB000" path="adobe\WFCore.dll"/>
<binaryImage start="0x0000000002540000" end="0x0000000002580000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x0000000002CE0000" end="0x0000000002CF3000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x0000000002D00000" end="0x0000000002DA6000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x0000000002270000" end="0x0000000002277000" path="adobe\LightroomModels.dll"/>
<binaryImage start="0x00007FFF10250000" end="0x00007FFF1025C000" path="CRYPTBASE.dll"/>
<binaryImage start="0x00007FFF10740000" end="0x00007FFF1074A000" path="dpapi.dll"/>
</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>
</hbLogSessionDllStatus>
</crash>
</crashreport>
Just reinstalled windows 11 and the LrC worked!
Copy link to clipboard
Copied
Hi there,
Thanks for reaching out. We are sorry for the trouble with Lightroom Classic. We are here to help.
After any recent changes to Lightroom or the operating system, has this started to happen? Could you please confirm if you have tried any troubleshooting steps?
Copy link to clipboard
Copied
Hi Sameer, Thanks for the support. I have been testing the senarios that you suggested and all 4 options suggested in the helpx.adbe.com, non of these worked.....
I will reinstall the windows and will see it worked. I will post here the result.
Thanks for your help
Copy link to clipboard
Copied
Just reinstalled windows 11 and the LrC worked!