Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


The serial number is already in use by the maximum allowed computers

New Here ,
Jun 27, 2021 Jun 27, 2021

Copy link to clipboard

Copied

Hi, I`m sorry for my english, but I have big problem. I bought original Lightroom CS6 box version few years ago. Last 1-2 years I didn`t used this program, now wanted use it, but I can`t. Every my trying finished with communicate: "The serial number is already in use by the maximum allowed computers." - How I can deactivate another computers if I don`t have them?

 

I tried find help in live chat, on helpx.adobe.com but nothing. Live

- Chat finished with information Lightroom 6 is end of support.

- I tried option "Sign out of all computers" (https://helpx.adobe.com/uk/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sa_src=web...), but I don`t understand where I should find "Sign me out of the other computers"?

- I tried with this webpage (https://helpx.adobe.com/uk/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sa_src=web...), but I have diffrent box communicate because I have Creative Clouds for teams, what it`s mean I don`t have activated devices section.

 

If you can help me, please, write some reception for my situation. Thx...

Bartek

TOPICS
How to

Views

262

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 27, 2021 Jun 27, 2021

Copy link to clipboard

Copied

Lightroom version 6 was the last stand alone version that utilized a serial number. With Lightroom 6 you were required to register your license key while you were logged in to your Adobe account online. You were allowed to have two computers activated at any point in time. If you wished to activate another unit you would have to deactivate one other units.

Deactivate requires the unit to be connected and logged in to your Adobe a/c via an internet connection.

If for any reason you cannot do so you have to connect to Adobe and begin a chat with an Adobe employee to have a unit deactivated .

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6, LrC 10.4, Lr 4.4, Ps 22.5.1,; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 27, 2021 Jun 27, 2021

Copy link to clipboard

Copied

I tried. Here is the answer I got.

adobe.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 27, 2021 Jun 27, 2021

Copy link to clipboard

Copied

Have you logged in to your Adobe a/c?

Your user name would be the e-mail address that you used to register your License key. If you have forgotten your password there should be an option to reset your password.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6, LrC 10.4, Lr 4.4, Ps 22.5.1,; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 27, 2021 Jun 27, 2021

Copy link to clipboard

Copied

Live chat has been effective for others in this forum. You have to tell them that you want to de-activate your LR 6 installations. You should not be asking for techincal support.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 27, 2021 Jun 27, 2021

Copy link to clipboard

Copied

LATEST

You said in your initial post " but I have diffrent box communicate because I have Creative Clouds for teams, what it`s mean I don`t have activated devices section."

What is the status of the rest of the team you are/were a part of?

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6, LrC 10.4, Lr 4.4, Ps 22.5.1,; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines