Copy link to clipboard
Copied
When trying to edit in a plug in from LR or PS I receive a crash error, a duplicate image is formed but Topaz or the Nik collection chosen do not open at all. I have uninstalled and re-installed all plugins, and LR and PS. this did not solve the problem. I am using windows 10.
 
Copy link to clipboard
Copied
Which versions are you using of each app?
Copy link to clipboard
Copied
Hi John, the latest as of yesterday. I have just uploaded the Nik collection 4, I have Creative Cloud which periodically updates PS and LR. And Topaz is also the latest.
Copy link to clipboard
Copied
Have you reported this to Topaz and Nik also?
Copy link to clipboard
Copied
Yip, standard reply is to un-install and re-install. With topaz, it won't even open as a stand alone, so I am thinking it may be my system that has a problem. Just don't know what i should do.....
Copy link to clipboard
Copied
Thinking i should do a factory restore....and start again!
Copy link to clipboard
Copied
Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.
Copy link to clipboard
Copied
Also, see:
https://support.dxo.com/hc/en-us/sections/115004010948-Error-conditions-messages-FAQs
mind you, I do not immediately see your issue on that page.