Trouble syncing from Lightroom CC

Report · Apr 24, 2022

Hello,

I am looking for some help. I use classic for my storage and orginization as well as culling and importing. I sort into collections and sync to my ipad for editing. I love this workflow and is a major reason for using these apps. Over the past 1-2 weeks I have noticed that randomly some photo edits will not sync from my ipad to my computer. I do very little editing on my desktop so it is not an issue of editing both prior to syncing. There is also no pattern I can find with the selection of photos that do not sync. All photos have smart previews showing, files are locatable on the external harddrive, wifi connection is strong, and internet speed is fast. It is not camera based, or age based, or even day based. I have had 30-40 edits from one day sync with 4 not syncing to classic. The syncs do show up across different devices, and even Lightroom CC desktop. I have found suggestions to delete sync data and start again. I am hesitant to do this as I do not want to lose a years worth of edits and information.

Anyone have this happen to them? How was it fixed? What will I lose if I delete the sync data? should I do ipad first? Classic first?

Thanks

Eric

Report · Apr 24, 2022

Do you power cycle your ipad? Are you sure there are no pending updates? Have you logged in to the browser version and checked to see if there are any sync errors? It's odd that out of 30-40 edits 4 images won't sync. How much data will you need to resync? I've rebuilt sync with thousands of images and it didn't take too long.

Report · Apr 28, 2022

Hi,

are you still having this issue?
If so: when you tap on the cloud icon on the iOS app, does it still say uploading?
It would also be good to know if the state on Classic is the same as on
https://lightroom.adobe.com .
If so, then this is most likely not a Classic issue.

If not; if you run into this again, try to see if it helps to restart the app or change network if possible.
Sometimes internal network issues can occur on the iOS side.

Thanks,
Ignacio