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Two issues

New Here ,
May 03, 2021 May 03, 2021

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I have 2 questions

I cannot upload HEIC photos from Iphone 12pro to Light room

 

Today suddenly, when working on photos in develop,  the top third of the photo is blank white 

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Import and export, Problem or error

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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And your Version Number of Lightroom is- ????

And you Operating System Number is-????

You may need an upgrade to be able to Import HEIC files.

The "blank white" problem has been reported with 'old' Standalone versions of Lightroom and Mac Catalina & BigSur OS.

 

 

 

Regards. My System: Lr-Classic 10.4, Photoshop 22.5, Lightroom 4.4, Windows-10 Nikon DSLR.

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New Here ,
May 04, 2021 May 04, 2021

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Lightroom version is 4
Mac OS is Big Sur 11.3:1 had an update overnight, now the the white blank space is in the library as well as developing. Extremely frustrating.

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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OK, and is that Lightroom-4 from 2012 (the standalone 'perpetual' version), or is it Lightroom-4 (the Cloud based version. Currently at v4.2)?

You have posted in the Lightroom-Classic Forum which would indicate the 'old' 2012 version.

Oh, the chaos Adobe created with the software names!!

Go to the MENU: Help > System Info  and post a screen-grab of the report you see, please.

 

 

Regards. My System: Lr-Classic 10.4, Photoshop 22.5, Lightroom 4.4, Windows-10 Nikon DSLR.

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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Turning off the Info Overlay will clear the white space (press "I" once or twice).

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New Here ,
May 05, 2021 May 05, 2021

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LATEST
Thank you, that worked ! So easy when you know how, not sure why it happened ?
Cheers

Sent from my iPhone

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