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Two Subscriptions

New Here ,
Nov 16, 2021 Nov 16, 2021

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Hello,

 

Getting used to the new Lightroom CC. Started work on a photo and was asked to select a Catalog which I did with some difficulty. 

 

Finshed the photo and when I went to select the next photo I got a message that the Catalog wasn't recognized and then Lightroom crashed. 

 

Tried to again with the same results.  I thought the best way for me to solve this was to delete Lightroom and reload it. 

 

Now it looks like I was billed again and have 2 Lightroom subscriptions. 

 

Who would I contact to delete one of my subscriptions?

 

Thanks

 

Greg J 

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Advisor ,
Nov 16, 2021 Nov 16, 2021

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Log in to Adobe.com and select "View Account" in the upper right corner of the screen. In there, you will find a "Your Plan" selection. Click "Manage Plan" and you will find a "Cancel Your Plan" choice. 

Kenneth Seals

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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In addition, in case you need further support with the Application, let us know whether you use Lightroom or Lightroom Classic, as there is no Lightroom CC.

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