UI is covered by a gray

[ras527]

Every time I open LRC, and after one click on a photo I get a greyed out screen. I then need to to do an Ctrl+Alt+Delete to close the program. When I attempt to reopen the software, the same thing happens. I can no longer use LRC.

I am running Windows 11, on a Dell Desktop with 32GB of RAM 

This problem has persisted for months. I am now looking to replace this with other software.

[ras527]

Every time I open LRC, and after one click on a photo I get a greyed out screen. I then need to to do an Ctrl+Alt+Delete to close the program. When I attempt to reopen the software, the same thing happens. I can no longer use LRC.

I am running Windows 11, on a Dell Desktop with 32GB of RAM 

This problem has persisted for months. I am now looking to replace this with other software.

[CMass]

Hi @ras527, 

Thank you for sharing the details of you computer and a screenshot of the issue you're describing. It looks like your catalog is pretty massive with a total more than 770k images in your catalog. Are these files on your computer, external hard drive, or NAS. 

May I also ask you to share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here.

^CM

[ras527]

Thanks for the reply. Attached is a screen shot of the system info. To answer your question: These files are on external hard drives.

[ras527]

Can you assist me!

[Per Berntsen]

We really need to see your system info from LrC. The Windows system info is not detailed enough.

If you can open LrC, do not click on any image, but go directly to Help > System info, click the Copy button, and paste in a reply here.

[ras527]

Would you suggest creating a new catalog and splitting the folders by used frequently and infrequently, or purging photos that may be duplicates?

[KR Seals]

When you close Lightroom Classic (LrC) like that, it leaves a .lock file in the Lightroom Classic folder on your computer. That file has to be deleted before LrC will start again. You can find that .lock file by doing a search in Windows Explorer for "*.lock", the delete that .lock file and ONLY that .lock file.

I recently had a problem with LrC not starting because of a corrupted catalog file. The catalog got corrupted by a faulty RAM module in a newly built computer. Try your most recent backup catalog to see if that helps. You should run "Optimize Catalog" and "Check integrity" during the LrC backup process.

[ras527]

Thank you. This worked. I truly appreciate the advice!
"There are always two people in every picture: The photographer and the
viewer." - Ansel Adams

[ras527]

Well, It did not work after removing that .Lock file. After a few minutes in LRC it did the same thing. Sorry!