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Unable to back up the catalog in lightroom cc 2015.8

Community Beginner ,
Dec 09, 2016 Dec 09, 2016

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When I update to the latest lightroom cc 2015.8 and I close my catalog. I got this message.

There is no problem when I use previous version with the same folder location.

Is there anyone who can help?

Thanks,

William

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correct answers 1 Correct answer

Adobe Employee , Dec 11, 2016 Dec 11, 2016
Our engineers are looking into this, looks like a double byte character issue in Lrcat file name. For a workaround, could you please try the following Open Lightroom. Invoke Lightroom > Preferences... menu command When the Preferences dialog appears, select the Presets tab. Click on the button labeled “Show Lightroom Presets Folder...” Lightroom will reveal the root preset folder in the Finder/Explorer. Now goto Adobe Creative Cloud  and download the config.lua file and copy it into the root pre...

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Adobe Community Professional ,
Dec 09, 2016 Dec 09, 2016

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Check the destination folder and make sure that it has both read and write permission.

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New Here ,
Dec 10, 2016 Dec 10, 2016

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The permissions are o.k.

I think it is a bug of the new version cc2015.8. Before I never had this error.

Did anything change concerning catalog backups or the veryfication of the backup destination in this new version?

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Adobe Employee ,
Dec 10, 2016 Dec 10, 2016

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Hi Stephan,

Do you have double bytes character in your destination folder? If yes, could you try some folder path which does not have the same?

Thanks!

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New Here ,
Dec 10, 2016 Dec 10, 2016

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Am 10.12.2016 um 19:26 schrieb ChKumar:

>

Unable to back up the catalog in lightroom cc 2015.8

created by ChKumar <https://forums.adobe.com/people/ChKumar> in

/Photoshop Lightroom/ - View the full discussion

<https://forums.adobe.com/message/9193652#9193652>

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Advocate ,
Dec 12, 2016 Dec 12, 2016

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I have a slightly different problem with the new backup routine; it often gets to the end of optimizing the catalog, then goes into Not responding, and then recovers and optimizes the previews catalog.

So I'm using the config.lua to bring back the old routine. That works fine. Reminds me of the old adage "If it ain't broke, don't fix it"!!

Bob Frost

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Community Beginner ,
Dec 10, 2016 Dec 10, 2016

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Hi,

I have the same problem since the upgrade to cc 2015.8.

Thanks!

Claire

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New Here ,
Dec 10, 2016 Dec 10, 2016

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I have the same problem after updating too 6.8 today

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New Here ,
Dec 10, 2016 Dec 10, 2016

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Hello,

I also have the same problem after upgrading to LR 2015.8.

Permissions and sizes of program, working and backup directories are OK. Trying to backup to single byte character folder (e.g. D:\temp) does not solve the problem.

Thanks!

Jacques

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New Here ,
Dec 11, 2016 Dec 11, 2016

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It is a total nightmare after the upgrade, totally inconsistent behaviour after the upgrade to LR 2015.8.

My C: drive contains only apps, NO DATA   - used space 132GB , free 333GB.

Images are stored on 2 x 1TB internal SATA drives , each around 460GB used and 480GB free space.

Main Catalogs stored on 😧 internal drive.

Catalog backups done to external drive after each edit session.

Running Win 10 64-bit

I did various tests and cannot find a conclusive answer, totally erratic, below is tests I did on some catalogs. I've used catalogs with varying sizes, no of images etc. to see if it was related, however no joy.....

Catalog Backup error 2.jpg

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New Here ,
Dec 11, 2016 Dec 11, 2016

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Have created New Catalog, imported and added all from the old catalog. Same problem when trying BackUp.

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New Here ,
Dec 11, 2016 Dec 11, 2016

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Hi,

I have the same problem since the upgrade to cc 2015.8.

Thanks!

Lanfom

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New Here ,
Dec 11, 2016 Dec 11, 2016

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Same problem on my 2! installations.

I am running Lightroom on Windows 10 on a desktop and on Surface 3 pro. I sync the catalog and Fotos on OneDrive Pro.

After updating the desktop to the latest version 2015.8 the problem occured only on my desktop pc.

I still could run the back on Surface with the previous version. After updating the Surrface had the same issue.

Changing the backup location did not help!

Hope Adobe will fix the issue soon!

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Adobe Employee ,
Dec 11, 2016 Dec 11, 2016

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Our engineers are looking into this, looks like a double byte character issue in Lrcat file name.

For a workaround, could you please try the following

  1. Open Lightroom.
  2. Invoke Lightroom > Preferences... menu command
  3. When the Preferences dialog appears, select the Presets tab.
  4. Click on the button labeled “Show Lightroom Presets Folder...”
  5. Lightroom will reveal the root preset folder in the Finder/Explorer.
  6. Now goto Adobe Creative Cloud  and download the config.lua file and copy it into the root preset folder (under "Lightroom") at step 5. The config.lua file will reconfigure the old backup behaviour.
  7. Relaunch Lr and follow your normal routines to reproduce the issue to see if it improves.
  8. (Later)Remove or rename the config.lua from the root preset folder once the bug is fixed.

Thanks,

Chandan

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New Here ,
Dec 11, 2016 Dec 11, 2016

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Thank you!

I'm not sure, if I dare to try what you succeed. Do you mean that I copy the

config.lua file from the link in your message? And whwre exactly I should

copy it? The path to the presets folder in my Pc is: C:/

users/viljo/AppData/

Roaming/Adobe/Lightroom/Preferencies.

2016-12-12 6:12 GMT+02:00 ChKumar <forums_noreply@adobe.com>:

Unable to back up the catalog in lightroom cc 2015.8 created by ChKumar

<https://forums.adobe.com/people/ChKumar> in Photoshop Lightroom - View

the full discussion <https://forums.adobe.com/message/9195830#9195830>

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Adobe Employee ,
Dec 11, 2016 Dec 11, 2016

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Yes, please download the config.lua file from the link and replace/add it directly under

C:/users/viljo/AppData/Roaming/Adobe/Lightroom/

Thanks,

Chandan

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New Here ,
Dec 11, 2016 Dec 11, 2016

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Thank you again! Now it works. So, when the bugfix comes I can just delete

the config.lua file.

2016-12-12 7:27 GMT+02:00 ChKumar <forums_noreply@adobe.com>:

Unable to back up the catalog in lightroom cc 2015.8 created by ChKumar

<https://forums.adobe.com/people/ChKumar> in Photoshop Lightroom - View

the full discussion <https://forums.adobe.com/message/9195834#9195834>

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Adobe Employee ,
Dec 11, 2016 Dec 11, 2016

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Yes. Please delete this file once you update LR with the fix. We are on it!

Thanks,

Chandan

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New Here ,
Dec 11, 2016 Dec 11, 2016

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Thanks, the fix also works in my environment!

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New Here ,
Jan 01, 2017 Jan 01, 2017

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I backup LR yesterday and today the LR hang when I use the Sync Settings button in grid libery. Windows user

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New Here ,
Jan 07, 2017 Jan 07, 2017

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Now that I deleted the config.lua file Sync settings Works fine again.

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Community Beginner ,
Dec 12, 2016 Dec 12, 2016

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Thanks, It's working.

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New Here ,
Dec 13, 2016 Dec 13, 2016

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Same probem - the fix worked.

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Community Beginner ,
Jan 09, 2017 Jan 09, 2017

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The fix worked for me with the caveat that the right folder for config.lua is different when "Store Presets with Catalog" is on. The right folder on Windows is always in your user profile e.g. C:\Users\USER\AppData\Roaming\Adobe\Lightroom rather than the one that opens as instructed above.

Thank you ChKumar for the interim fix!! Worked fine!

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New Here ,
Jan 10, 2017 Jan 10, 2017

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Thank you so much!!

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