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Unable to back up the catalog in lightroom cc 2015.8

Community Beginner ,
Dec 09, 2016 Dec 09, 2016

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When I update to the latest lightroom cc 2015.8 and I close my catalog. I got this message.

There is no problem when I use previous version with the same folder location.

Is there anyone who can help?

Thanks,

William

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correct answers 1 Correct answer

Adobe Employee , Dec 11, 2016 Dec 11, 2016

Our engineers are looking into this, looks like a double byte character issue in Lrcat file name.

For a workaround, could you please try the following

  1. Open Lightroom.
  2. Invoke Lightroom > Preferences... menu command
  3. When the Preferences dialog appears, select the Presets tab.
  4. Click on the button labeled “Show Lightroom Presets Folder...”
  5. Lightroom will reveal the root preset folder in the Finder/Explorer.
  6. Now goto Adobe Creative Cloud  and download the config.lua file and copy it into the root preset fo
...

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New Here ,
Jan 21, 2017 Jan 21, 2017

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I had the same problem with both of my catalogs after updating catalogs from LR 5 to LR CC. This patch solved it (Lightroom CC 2015.8 and Win 8.1). Thanks!

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New Here ,
Feb 11, 2017 Feb 11, 2017

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HI

I still have problem with the back up Lightroom.  I am a new user.  On january 21st, Jan said the patch is solved, should i download a new version?  I try the file config.lua and it still doesn't work.

Could you help.

Thank

André

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New Here ,
Dec 31, 2016 Dec 31, 2016

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Thank you, had the same problem and now it is ok! 🙂

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New Here ,
Jan 10, 2017 Jan 10, 2017

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I had the same problem.

Thanks for the answer, ChKumar, the problem is already solved.

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Community Beginner ,
Apr 02, 2017 Apr 02, 2017

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I've put config.lua into C:\Users\Julian\AppData\Roaming\Adobe\Lightroom and I get the same error message.

It's four months after a fix was promised, is there any action on this and how do I do a badly needed backup now????

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Participant ,
Oct 22, 2017 Oct 22, 2017

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LATEST

This bug seems to have been reinstated or is still present in Lightroom Classic CC V7.0, I have had the issue only since update. When I Click Try Again it works???

Screenshot 2017-10-22 10.27.47.png

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