Unable to connect to Adobe Servers. Map module will not work.

[RLBoston]

I'm not sure exactly when it quit working but the latest upgrade would be a good bet because I've used the functionality recently. All it shows is a black and gray map of the world with white dots and the error box Unable to connect to Adobe servers. Map module will not work. I tried going back to library, closing and reopening. Didn't change. 

Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 12
Version: 12.2.1 [21D62]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.4GHz
SqLite Version: 3.36.0
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 2,542.8 MB (7.7%)
Virtual memory used by Lightroom: 39,064.4 MB
Memory cache size: 132.1MB
Internal Camera Raw version: 14.5 [ 1177 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 236MB / 16383MB (1%)
Camera Raw real memory: 245MB / 32768MB (0%)
Displays: 1) 5120x2880, 2) 6720x3780

Graphics Processor Info:
Metal: AMD Radeon Pro 570

[johnrellis]

Does it work now? There have been reports that waiting for hours or even days and the problem sometimes fixes itself (likely a server-side issue).

[RLBoston]

Yes, it's back. I just copied the GPS from other images with the same location when it wasn't working. 

[johnrellis]

Thanks for the update.  It's unfortunate that the Map module can be flaky sometimes.

[Dennis Stovall]

I don't see an actual answer to the question--only the reply by johnrellis on Aug 31: "Does it work now? There have been reports that waiting for hours or even days and the problem sometimes fixes itself (likely a server-side issue)." What is causing the problem and what is the solution?

Thanks for any help with this. Dennis Stovall  (removed for privacy)

[Ohio Gardener]

I am experiencing this issue right now (it's been a problem for at least three days).

Thoughts? Solutions?

Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 13
Version: 13.6.3 [22G436]
Application architecture: x64
Logical processor count: 8
Processor speed: 4.2GHz
SqLite Version: 3.36.0
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 8,935.4 MB (27.2%)
Virtual memory used by Lightroom: 55,784.7 MB
Memory cache size: 2,299.0MB
Internal Camera Raw version: 16.1 [ 1728 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 415MB / 16383MB (2%)
Camera Raw real memory: 417MB / 32768MB (1%)
Standard Preview Size: 2048 pixels
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 580
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/paulkoloszar/Documents/Photog/Lightroom/Lightroom Catalog-2/Lightroom Catalogv12-v13.lrcat
Settings Folder: /Users/paulkoloszar/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

[johnrellis]

@Ohio Gardener, what precisely do you see when you go to the Map module? A grey background, any error messages?

[Ohio Gardener]

I intended to post a screenshot today, but now it's working.

It was a black-and-white map of the world and the error message was essentially the same as the subject line of this whole post.

But as I said, it's working again!

Thanks.

[johnrellis]

Glad it's working again. As my first post up top says, Map problems often go away in hours or days.

It's frustrating that the Map module is flaky -- the underlying problem may be a Google issue or it may be an Adobe issue. If it is a Google issue, it would be better if LR gave more perspicuous error messages giving details. But Adobe hasn't paid much attention to the Map module for years.

[ATomCZ]

Do you know which server it is trying to reach?

[johnrellis]

@ATomCZ: "Do you know which server it is trying to reach?"

The Map module uses the Google Maps service, but I don't know if LR accesses the Google API directly or indirectly via Adobe servers.