Unable to find images and preview boxes are grey after updating Lightroom Classic

New Here ,
Dec 18, 2021 Dec 18, 2021

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Since updating Lightroom Classic, I'm unable to import any images with the function stuck at "finding files". Files that have been imported before have grey preview boxes.

 

HoShuYi_0-1639837541048.png

 

I've tried taking out the previews.db file as suggested in this fix but lightroom crashes on startup after with the following error:

HoShuYi_1-1639837693812.png

 

I've set the colour profile "sRGB IEC61966-2.1" as default. 

I've tried deleting all of the files and doing a clean install via  Adobe Creative Cloud but the problem remains the same.

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New Here ,
Dec 18, 2021 Dec 18, 2021

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Version of the app - 11.1
Platform and OS version - Windows 10 Home

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New Here ,
Dec 18, 2021 Dec 18, 2021

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Found the error. Lightroom catalogue was set up on a cloud drive. Moving it to the physical drive solved the issue.

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Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

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The recommended procedure in the past has always been to delete the entire Previews.lrdata folder, so I suggest that you try that. The previews will rebuild as you browse folders in Library.

 

image_2021-12-18_154404.png

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