Unable to Import videos in Lightroom Classic 11.2 due to Dynamic link media server error on Windows

[ingevd]

Hello, recently I've upgraded from LR6 to LRC (version 11.2 on Windows 10 x64). When uploading video's I get the error message "cannot connect to dynamic link server". I've tried with .mp4 (taken with my Samsung Galaxy A41) but also with a .avi taken in 2005 (and a file which previously already has been taken up into my catalog).

I've already followed these steps: https://helpx.adobe.com/nl/lightroom-classic/kb/troubleshoot-video-issues.html. I also searched the forum and don't seem te find a solution that works.

(I've also checked this post: https://community.adobe.com/t5/lightroom-classic-discussions/lr-classic-not-importing-videos/m-p/125... but the dll is not missing on my pc.)

Any ideas what else I could try? I use LRC ao to tag people in photo's but also to tag people in video's. It would be a loss for me not being able to do that anymore.

Note: sometimes I get this message, most of the time it's the dynamic link message...

Thanks in advance!

Kind regards

{Thread title edited by moderator}

[nikunj.m]

Hi,

We're sorry about the trouble with Lightroom Classic while trying to import videos. Please try uninstalling both Lightroom Classic & the Creative Cloud desktop app using the Creative Cloud cleaner tool & then re-install them. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know if it helps!

Regards,

Nikunj

[ingevd]

Hi, none of this has helped. An operator already took over my machine to try to fix the problem but no luck. I have a meeting for an advanced Adobe operator to look at my system (remotely). Tx, Inge