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Unable to install Lightroom Classic CC to my laptop.

New Here ,
May 23, 2021 May 23, 2021

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Hi

i have been using Lightroom 6 as a one off purchase for several years now. But since upgrading my camera set up lightroom 6 can no longer be updated. I have purchased Lightroom Classic on a monthly subscription but am having trouble installing the program. when attempting to install from the apps a box opens up saying there is a problem installing and the error code that comes up is error 502 insufficient disk space. I have checked the space required which says 2gb and when checking my available disk space i have 192gb of space left, anyone else had this issue. adobe just keeps sending me to various problem solving pages but still none the wiser.TIA

Bryan

 

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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What kind operating system are you running? Have you checked to see if your laptop meets the minimum system requirements? https://helpx.adobe.com/lightroom-classic/system-requirements.html How are you attempting to instal the application? Did you instal the Creative Cloud desktop app first?

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