Unable to open LrC

New Here ,
Aug 04, 2022 Aug 04, 2022

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I have been having issue with my lighroom classic 11.4.1. I just used it a week ago but it has been 3 days it won't still open. Please help

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LEGEND ,
Aug 04, 2022 Aug 04, 2022

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What happens when you try to open LrC? Please describe in detail. If there is an error message, please quote the exact unedited complete word-for-word error message.

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New Here ,
Aug 04, 2022 Aug 04, 2022

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I will send the attachment of what does happend. It only goes to that
circling icon and then gone.

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New Here ,
Aug 04, 2022 Aug 04, 2022

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It's attached in this reply what does happen. The circling icon will appear and then gone. No error message and all

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Community Expert ,
Aug 04, 2022 Aug 04, 2022

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html 

 

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LEGEND ,
Aug 04, 2022 Aug 04, 2022

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1. The last time you worked in LrC, did it get closed properly, or did you force quit, or did it crash?

 

2. Curious, why start from the Adobe  Creative Cloud Desktop App? As opposed to a shortcut that should have been created. Or from a Start entry.

 

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