Unable to use LrC after trial ends - I have a subscription

[Gary24229294u85a]

I have run LRC on this laptop for several years. I was recently prompted to start a LRC trail which I did by mistake. The trial has now ended and I am locked out of LRC despite still having a paid up annual subscription. Any suggestions.

[DdeGannes]

Please indicate the actual version of Lightroom you have installed.

[Gary24229294u85a]

Hi - Its the Photograpy 20Gb plan (first purchased May 2017). Not sure how to see any further details on LrC as I am locked out. Tx

[jrsforums]

Have you check Creative Cloud app?

[Gary24229294u85a]

it locks up immediatey

[Gary24229294u85a]

Release 9.4 but I suspect this is the trial version that expired

[jrsforums]

Current LRC version is 11.3.  How long ago did you start the 'trial' and/or where did you get it?

[Gary24229294u85a]

would be a few months ago. It appeared as a prompt while in Adobe. im thinking i need to uninstall from my accout and reinstall

[Rick Spaulding -]

Hi,

Make sure you signed in with the correct ID. You may have accidentally started that trial with another email. Try signing out and signing back in with the email you used to sign in to this forum.