Unable to use LrC after trial ends - I have a subscription

New Here ,
Apr 27, 2022 Apr 27, 2022

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I have run LRC on this laptop for several years. I was recently prompted to start a LRC trail which I did by mistake. The trial has now ended and I am locked out of LRC despite still having a paid up annual subscription. Any suggestions.

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Please indicate the actual version of Lightroom you have installed.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.4.1, Lr 5.4.1, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Hi - Its the Photograpy 20Gb plan (first purchased May 2017). Not sure how to see any further details on LrC as I am locked out. Tx

 

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Contributor ,
Apr 27, 2022 Apr 27, 2022

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Have you check Creative Cloud app?

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New Here ,
Apr 27, 2022 Apr 27, 2022

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it locks up immediatey

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Release 9.4 but I suspect this is the trial version that expired

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Contributor ,
Apr 27, 2022 Apr 27, 2022

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Current LRC version is 11.3.  How long ago did you start the 'trial' and/or where did you get it?

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New Here ,
Apr 27, 2022 Apr 27, 2022

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would be a few months ago. It appeared as a prompt while in Adobe. im thinking i need to uninstall from my accout and reinstall

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Hi,

Make sure you signed in with the correct ID. You may have accidentally started that trial with another email. Try signing out and signing back in with the email you used to sign in to this forum.

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