Unexpected kernel mode trap Windows 11

New Here ,
Aug 23, 2022 Aug 23, 2022

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Hi all,

 

Since upgrading to windows 11 lightroom keeps crashing my pc after a few moments of running fine.

The error message is "unexpected kernel mode trap".

 

I researched the issue and it could be related to a graphics driver error. However, none of the driver updates or downgrades I have performed seem to have had any effect. 

Disabling the gpu in lightroom could also fix the problem but this leaves me with a slow and unsatisfactory user experience witch I think is unacceptable for this expensive service model. 

 

I was wondering if anyone else on the forum has encountered this issue and how they may have resolved it. 

 

Hope you all have a great day!

 

lightroom classic version: 11.4.1

Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)

Name NVIDIA GeForce GTX 1060

 

 

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LEGEND ,
Aug 23, 2022 Aug 23, 2022

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This is almost certainly not a Lightroom Classic bug. These types of errors are either hardware or driver related.

 

If you google "unexpected kernel mode trap" you will find lots of suggestions to fix it.

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LEGEND ,
Aug 23, 2022 Aug 23, 2022

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In Windows bring up the events viewer and look at that error.

 

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