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Unexpected pop up message.

Community Beginner ,
Feb 09, 2025 Feb 09, 2025

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When trying to import, I have started receiving a pop-up message "Destination folder""not available."  How do I stop it?

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Adobe Employee ,
Feb 10, 2025 Feb 10, 2025

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Hi @adobezamm! 👋

Where is the folder you want to import the images to located? Is it on an external hard drive? If so, make sure it's correctly mounted. Did you change the name of the folder recently by any chance?

If you're using Import Presets, could you try setting the Import Preset to "None" and manually selecting the folder?

Thanks a bunch!

Cheers, Alek

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Community Beginner ,
Feb 16, 2025 Feb 16, 2025

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16 February 2025, The precise message I continue to receive is as follows:

{LrC}  [< the Icon appears and this message:]
The destination folder “” is not available. Using “Pictures” folder instead.  [end of message]

I must click OK to make it go away.  I do not understand stand why this has started.  My normal destination folder is the “Picture” folder located on an external drive.  It appears to indicate the folder is called “”.

I do not know how to stop the pop-up. 

Alek, my reply to your message below -
Where is the folder you want to import the images to located? [It is on my external drive in a file called “Pictures”]  Is it on an external hard drive? [Yes]   If so, make sure it's correctly mounted. [It is and is functional]  Did you change the name of the folder recently by any chance?  [No]

 

If you're using Import Presets, could you try setting the Import Preset to "None" and manually selecting the folder?  [I not not using Presets.]

--

 

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LEGEND ,
Feb 10, 2025 Feb 10, 2025

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Change the Destination Folder in the Import dialog box (right side, near the top) to a folder that exists.

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Community Beginner ,
Feb 16, 2025 Feb 16, 2025

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16 February 2025, The precise message I continue to receive is as follows:

{LrC}  [< the Icon appears and this message:]
The destination folder “” is not available. Using “Pictures” folder instead.  [end of message]

I must click OK to make it go away.  I do not understand stand why this has started.  My normal destination folder is the “Picture” folder located on an external drive.  It appears to indicate the folder is called “”.

I do not know how to stop the pop-up. 

 

dj_paige, my reply to your message below -

Change the Destination Folder in the Import dialog box (right side, near the top) to a folder that exists. [Sorry I do not find an Import dialog box to make a change.]

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LEGEND ,
Feb 17, 2025 Feb 17, 2025

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quote

dj_paige, my reply to your message below -

Change the Destination Folder in the Import dialog box (right side, near the top) to a folder that exists. [Sorry I do not find an Import dialog box to make a change.]


By adobezamm

 

When you choose to import photos, the import dialog box appears. How do you import photos if there is no import dialog box?

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Community Beginner ,
Feb 17, 2025 Feb 17, 2025

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Hello dj_paige,

I am importing folders ALREADY stored in my external drive.  In LrC, I click the “Import” button on the bottom left of the screen and that is when the message, “The destination folder “” is not available. Using “Pictures” folder instead,” pops-up. 

Thanks for staying with this.

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LEGEND ,
Feb 17, 2025 Feb 17, 2025

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Either before or after this pop up appears, the Import dialog box should appear. Otherwise, you can't import photos.

 

The Import dialog box is shown here:

https://helpx.adobe.com/lightroom-classic/help/import-photos-video-catalog.html

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Community Beginner ,
Feb 17, 2025 Feb 17, 2025

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17 Feb. 2025

Hello Axel,

 

My replies---

Is the external drive (and with the same drive letter as the last time) connected when you click on the import button? [Yes]

When you quit the popup with ok can you choose another folder? [Yes]

If yes, try to select a folder on the internal hard drive as the destination folder.  [No problem – I use “Pictures” folder located on my external hard drive.]

What happened if you open the import dialog again after you chosen the destination folder on the internal drive?
[Same pop-up message appears.  That is my problem, I cannot stop the message:  “The destination folder “” is not available. Using “Pictures” folder instead,”

Everything else seems to be working correctly.  It is only the pesky pop-up I cannot stop.

Axel – thanks for staying with this.

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Community Expert ,
Feb 18, 2025 Feb 18, 2025

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Do you try to reset the preferences?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Expert ,
Feb 18, 2025 Feb 18, 2025

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LATEST

Do you have any import presets (saved at the bottom center of the import dialog)? Import presets contain all the settings in the right panel of the import dialog, so also the destination folder. If you have an import preset that has a saved destination folder that is no longer available, then you may get this message when Lightroom loads those presets when you start an import.

 

-- Johan W. Elzenga

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Community Expert ,
Feb 17, 2025 Feb 17, 2025

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quote

...

My normal destination folder is the “Picture” folder located on an external drive.  It appears to indicate the folder is called “”.
...

By adobezamm

 

Is the external drive (and with the same drive letter as the last time) connected when you click on the import button?

 

When you quit the popup with ok can you choose another folder?

If yes, try to select a folder on the internal hard drive as the destination folder.

What happened if you open the import dialog again after you chosen the destination folder on the internal drive?

 

You can also try to reset the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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