• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

unknown request for payment

Explorer ,
Jan 19, 2024 Jan 19, 2024

Copy link to clipboard

Copied

I have recently got a photography subscription from Creative Cloud of Adobe, including Photoshop and Lightroom, for €12.09 per month.
I then received 3 payment orders on my Visa credit card:
€43.84 (reserved) from "Greatavt.com",
€37.30 (reserved) from "Fndcmp.com and
€37.35 from "Ftsdvr.com".

I didn't use my credit card for purposes other than this Adobe subscription.
Does anyone know if Greatavt.com, Fndcmp.com and Ftsdvr.com are related to Adobe and how the amounts mentioned could be explained? To be on the safe side, I had my credit card blocked.

TOPICS
Windows

Views

167

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 19, 2024 Jan 19, 2024

Copy link to clipboard

Copied

Did you purchase this subscription from Adobe, or from someone else? Seems like perhaps you have bought from a scammer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 19, 2024 Jan 19, 2024

Copy link to clipboard

Copied

I purchased the menbership from Adobe, Creative Cloud

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 19, 2024 Jan 19, 2024

Copy link to clipboard

Copied

So if you bought this from the Adobe web site, and you only use this card for Adobe and nothing else, then the only thing I can say is your account has been hacked.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 19, 2024 Jan 19, 2024

Copy link to clipboard

Copied

Hi,

It looks like the strange charges are a scam. 

I can see that you have an annual subscription that is paid monthly. Your account is in good standing, active, and fully paid. 

Your next billing date is February 11th. 

I would contact your credit card company about the other charges you found. They are not related to Adobe in any way.

I hope that helps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 19, 2024 Jan 19, 2024

Copy link to clipboard

Copied

LATEST
Thank you for your reaction! I have my creditcard blocked now. I'll contact
Visa about what to do with the strange charges.
Cincerely, Rob Stolk

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines