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Update required. connection issue while validating serial

New Here ,
Oct 09, 2021 Oct 09, 2021

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LR 6. Worked w/o any issues for ~ 6+ years. Suddenly a month ago got into problems starting up.

 

Did everything suggested by Adobe support. No go.

 

Windows 7 Professional 64bit. TLS 1.2 enabled. Internet Explorer 11 installed. OS updated to latest via windows update.

 

re-installed LR 6.

 

Sequence of problem: Start LR -> Sign In required dialog -> Click Sign in now -> Update Required dialog (no prompt to actually sign in)

 

Adobe changed something on their end. They of course would not say what.

 

LR6 on start up seems to hit [login URLs censored. Had to remove them to get this to post]

 

All my photo editing has been done with LR since version 1. What the hell do I do now?

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LEGEND ,
Oct 10, 2021 Oct 10, 2021

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Try doing a clean uninstall/reinstall: 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

 

And then if you didn't have LR 6.14 installed before (the last version of LR 6), download and install it:

https://community.adobe.com/t5/lightroom-classic-discussions/update-lightroom-6-0-to-6-14/m-p/108193... 

 

 

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LEGEND ,
Oct 10, 2021 Oct 10, 2021

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New Here ,
Nov 06, 2021 Nov 06, 2021

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Oooph. Finally.

The sorcery performed by the cleanup tool has exorcized the devils. LR runs now.

Thanks to pointing me to the tool.

 

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LEGEND ,
Nov 06, 2021 Nov 06, 2021

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Glad you got the issue resolved, and thanks for the update -- that could help others.

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New Here ,
Nov 06, 2021 Nov 06, 2021

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I'd like to add:

The cleanup tool's log shows it failed to remove most files, even though it has actually removed them.

I had to manually remove those that it actually failed to remove: pdb.db and Media_db.db

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