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Updated to -Windows Lightrom CC Version 11 - Crashing after a while (Windows 11)

New Here ,
Oct 30, 2021 Oct 30, 2021

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I updated Lightroom Classic to Version 11 and it is crashing after a while, when i try the new Masking Tools or i try to straighten a picture.It works just fine, then it crashes. Sometimes i can send the Crash-Protocol, but not everytime. I updated my graphic driver, but it still happens. I attached the Lightroom Sync Diagnostic Log from my System and some of my System-Information. My OS is Windows 11 Home 21H2.

Thank you for any suggestions.

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correct answers 1 Correct answer

LEGEND , Nov 03, 2021 Nov 03, 2021
Overlooked you CPU clock speed, 1.4 GHzper: https://helpx.adobe.com/lightroom-classic/system-requirements.html2GHz is called for. Would assume this would cause performance issues, not nessicarily a crash.

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LEGEND ,
Oct 30, 2021 Oct 30, 2021

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Installierte Zusatzmodule:
1) AdobeStock
2) Facebook
3) Flickr
4) LogiOptions
5) Nikon Tether-Zusatzmodul
6) SmugMu

 

 

 

LogiOptions Plug-in is a known problem, see if removing it helps.

 

 

DirectX: Intel(R) Iris(R) Plus Graphics (26.20.100.8141

 

 

That appears to be a Intel driver for Windows 10 , not Windows 11, I know that it is for Windows 10 by the first pair of numbers, 26, Windows 11 will be 30.

 

I have that from: https://www.intel.com/content/www/us/en/support/articles/000005654/graphics.html

 

It is also a good year old, should be newer ones by now, I have that by using google to search on it, and results place release date in 2020

 

 

 

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Thank you for your help. I will try you suggestions. Have a nice weekend!

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New Here ,
Nov 03, 2021 Nov 03, 2021

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I updated my Graphics driver for Windows 11 and removed the LogiOptions Plugin. Lightroom Classic is still crashing. I send the Crash-Reports do Adobe, but maybe someone can help me here. I added the  Crash-Report. Thank you very much, any help is appreciated.

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LEGEND ,
Nov 03, 2021 Nov 03, 2021

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Overlooked you CPU clock speed, 1.4 GHz

per: https://helpx.adobe.com/lightroom-classic/system-requirements.html

2GHz is called for. Would assume this would cause performance issues, not nessicarily a crash.

 

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New Here ,
Nov 05, 2021 Nov 05, 2021

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Thank you, i had no problems with Lightroom Classic Version 10 and did not check the new System requirements. Then it is time for an Upgrade...

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