Copy link to clipboard
Copied
I'm running LR CC Classic 8.0. and want to update to 8.2. Creative Cloud says that there are no updates. Auto update is checked on.
If I check for update from in LR, I get "Updates have been disabled for this machine. Please contact your administrator"
Just had Adobe live support on the line. They took over my PC and deleted a whole bunch of folders and reinstalled Creative Cloud. Now I can update. There was a problem with the Creative Cloud App.
Rename or delete the file AdobeUpdaterAdminPrefs.dat and then Chcek for updates in CCDA it worked.
Location :
Mac : /library/ApplicationSupport/Adobe/AAMUpdaterInventory/1.0
Win : C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0
Copy link to clipboard
Copied
First off, if it worked properly, clicking on update inside of LR would just bring up the Adobe Creative Cloud Desktop app.
Now an old issue existed with the Adobe Creative Cloud Desktop app that no updates were being shown, even though updates existed. But that predates v8 of LR Classic CC, so probably not your issue. One solution was to uninstall just the Adobe Creative Cloud Desktop app. Download a fresh new copy and reinstall it. Just the Adobe Creative Cloud Desktop app, nit Lightroom etc. I am hesitant to recommend that.
On the Adobe Creative Cloud Desktop app, the three dots upper right (I think) select check apps for updates.
Also, in that app, three dots, preferences, what version? 4.8.0.421?
Yonder if Adobe is putting a hold on v8.2?
Copy link to clipboard
Copied
Yes, version 4.8.0.421.
If I select check for updates in Creative Cloud, it shows LR as up to date.
Copy link to clipboard
Copied
Is this a PC at home or at work?
Copy link to clipboard
Copied
It's a home PC. Auto updates are enabled.
Copy link to clipboard
Copied
I'd uninstall the Creative Cloud app and reinstall it.
Copy link to clipboard
Copied
Was that updates have been disabled or auto updates have been disabled?
Auto-Update is disabled or not available in Creative Cloud desktop app
Copy link to clipboard
Copied
Adobe Creative Cloud Desktop app is key to the entire CC suite running. If that little app is broke, then everything else, especially as it relates to updates comes to a screeching halt.
Time to uninstall it, download a new copy, then install it.
Copy link to clipboard
Copied
I can't seem to uninstall the Adobe Creative Cloud app. It keeps telling me that other apps need it, and it won't unistall...tips? I'm running windows 10.
Copy link to clipboard
Copied
And read
Available updates not listed for Adobe Creative Cloud applications
IMO solution five should be just the Adobe a Creative Cloud Desktop app, not all of CC.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Just had Adobe live support on the line. They took over my PC and deleted a whole bunch of folders and reinstalled Creative Cloud. Now I can update. There was a problem with the Creative Cloud App.
Copy link to clipboard
Copied
Rename or delete the file AdobeUpdaterAdminPrefs.dat and then Chcek for updates in CCDA it worked.
Location :
Mac : /library/ApplicationSupport/Adobe/AAMUpdaterInventory/1.0
Win : C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0
Copy link to clipboard
Copied
Was having trouble upgrading to Lightroom 13.3 and this fixed my issue! I didn't realise I've actually been missing out on Photoshop and Lightroom updates for a year! Thanks so much for this.