'Upgrade required for lightroom to sync with lightroom' notification

[Mr Willmann]

Hi All,

Sync stopped working and cloud icon disappeared from top right menu. When I restart lightroom it returns for a second and then disappears with no sync button in the collections tab either. 

I am fully upgraded to V11 (including the catalouge update) and have checked the Adobe cloud for any updates in general and I am fully up to date. 

Any help would be great as I am pulling out what I have left of my hair!

Matt. 

[KR Seals]

Anytime LrC is doing something strange, try resetting the preferences. Here is a link to the official Adobe procedure.

[Mr Willmann]

Thanks but didn't help 

[suhas_mutmurdu]

Hi Willmann,
can you please share Sync diagnostic report with us for further investigation?
Diagnostic report can be generated with below steps
Preference > Lightrooom Sync > hold alt/option > generate diagnostic report 
Thank you

[Mr Willmann]

Ok. I have done this. Thanks 🙂 

[dj_paige]

Hi Willmann,
can you please share Sync diagnostic report with us for further investigation?
Diagnostic report can be generated with below steps
Preference > Lightrooom Sync > hold alt/option > generate diagnostic report 
Thank you

Adobe Employee

By @suhas_mutmurdu

If you are really an Adobe employee, why does your Avatar not indicate this? I find this highly suspicious.

[Mr Willmann]

Excellent observation. I was in a rush when I replied. 

Now I look closer, sus. 

[ScottVal]

Hello all,

 I confirmed that suhashmutmurdu

is an Adobe Employee.

Thanks,

^Scott

[suhas_mutmurdu]

@ScottVal Thanks Scott for the authentication 🙂  

[Mr Willmann]

Ok so I have fixed it. For now at least. It did seem to be a catalouge problem and I went looking for the latest version Adobe upgraded mine to. For some reason when they did the Lightroom and Catalouge upgrade to V11 they didn't tell Lightroom to use the new catalouge, which I did and it all seems to be ok again. 

Thanks,

Matthew