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Hello,
Lightroom classic stuck at Reading Preferences. BeachBall, hung will not open.
I have scoured the Internet and this forum and found no solution to the problem.
So, I decided to post my experience with detailed notes.
MacBook Pro 16” 2019
2.4 GHz 8-Core Intel Core i9
Intel UHD Graphics 630 1536 MB
64 GB 2667 MHz DDR4
8TB SSD with 3.45TB available
13.2.1 (22D68)
I did the following:
A. Deleted /Users/[username]/Library/Preferences/com.adobe.LightroomClassicCC7.plist
Rebooted
Started LRC
BeachBall
B. After deleting /Users/[username]/Library/Preferences/com.adobe.LightroomClassicCC7.plist , restarted computer, then relaunch Lightroom Classic while holding the shift + option. In the dialog, select Reset Preferences
BeachBall unable to select anything
C. Deleted /Users/[username]/Library/Preferences/com.adobe.LightroomClassicCC7.plist
Rebooted
Started LRC + opt to select a different catalog
Chooser opened
BeachBall
D1. Removed Lightroom Classic using Creative Cloud
Rebooted
Installed via Creative Cloud
Started
BeachBall
D2. Removed Lightroom Classic via uninstall Uninstall Adobe Lightroom Classic in Lightroom application folder.
Rebooted
Installed via Creative Cloud
Started
BeachBall
***E. After Deleted /Users/[username]/Library/Preferences/com.adobe.LightroomClassicCC7.plist
Rebooted
Started LRC
Beachball
I thought perhaps there is a permission issue with the plist file.
Opened Get Info:
Myself: Privilege was read + write
everyone: was read (oddly) first and only time seeing that going forward. (In other attempts after starting LRC the permission was already set to no access)
Changed everyone to read + write
Started LRC via shortcut
Opened with my main catalog (checked the perm again and it was set to no access)
Was able to access all and walked away for an hour or so. When I returned it was no longer running and when I started again….BeachBall
E. Created a new account with admin privileges .
Logged in to that account
Lightroom Classic started
At this point I proved to myself it’s not a global LR classic issue.
F. Back to main account and tried A & B again because now im making myself a little crazy….hence I make this post hoping someone can help.
Regards,
iso62 - DS
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--- also meant to add. I rebooted after doing a fresh install.
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If your LrC is v12.1.1 try rolling it back to v12.1
See if your problem relates to this:
note that your attached error screen will not open (or I gave up on waiting for it to load)
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I rolled back incredmentally with reboots to 12.0 and same issue, beachball
FYI - I let it sit maybe 3 min before doing a force quit.
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Fixed!!!
After I tried GoldingD's suggestion I upgraded from 12.0 to current.
As I mentioned in E. LRC worked for a moment. I looked further into the plist perm. IT didnt make sense.
Changed via terminal com.adobe.LightroomClassicCC7.plist from 600 to 777 (read + write for user to world access)
LRC started with no issues.
However, it changed itself back to 600 after launching.
The new catalog loaded. Selected Open Catalog for my catalog and was successful launching it.
Optimized the Catalog and after it automatically relaunches LRC. No issues.
Waited then exited LRC.
Started LRC
No issues!
Thanks for reading...
iso62 - DS
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Purpose of deleting or renaming that plist file is to have LrC create a fresh new one upon restart of LrC. Concept being the plist file was corrupt.
I alwas forget about that fix.
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how do you do that? what did you write in the terminal? and where did you find the "com.adobe.LightroomClassicCC7.plist" file?
Sorry its a lot of questions, this happening to me as well and its really frustrating 😐
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So here's the tough part. Since it doesn't crash as a new user, there is a conflict with something in the original (Admin?) user that is making it crash. The hard part is figuring out what that is. The first task is to disable all auto log in items in Users and Groups>Login Items in your System preferences (System Settings in Ventura). You can make a screen capture or jot down what each item is, disable, restart and try again. If it doesn't crash, you can add one or more items, restart and try again. At some point, you may find which item is at issue. It isn't easy but that's really the fix unless you do a clean install of the OS which might be more work.
The bottom line is, that something in your user account is conflicting with the Adobe software. Gotta find out what that item is.