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Video Problem Detected - video card or driver is not supported

Explorer ,
Dec 19, 2022 Dec 19, 2022

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New computer - Lenovo M90a Pro Gen 3 All in one.  Graphics, NVIDIA GeForce MX550 2GB GDDR6.  System came with Windows 11, Running Windows 10. Running V12.1 LrC. 

Message appeared when I tried to create slideshow in LrC.

Turned Graphic Proc off in preferences, still get message.

Was able to create slideshow with NCH software.

Tried opening Ps, got message Graphics Processor is not compatible, which is very confusing to me.

Cannot quite figure out what to do next?

Thank you 

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correct answers 2 Correct answers

Community Expert , Dec 19, 2022 Dec 19, 2022

As far as I see your you're using the Microsoft device driver for your graphic card.

Please install the latest driver form the Nvidia site or start the Lenovo System Update program to update all device driver on you computer. 

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Community Expert , Dec 20, 2022 Dec 20, 2022

I suggest you raise your Photoshop related questions on the Photoshop forum.

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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As far as I see your you're using the Microsoft device driver for your graphic card.

Please install the latest driver form the Nvidia site or start the Lenovo System Update program to update all device driver on you computer. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Explorer ,
Dec 20, 2022 Dec 20, 2022

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Thank you. Lightroom resolved.  Photoshop not, still says not compatible.  Should I change forum?

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

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I suggest you raise your Photoshop related questions on the Photoshop forum.

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