Wacom Tablet Stopped working after Recent LR Classic Update

[jeremyers1]

The recent Lightrom Classic update (11.3) was supposed to give faster response to Wacom tablets. But it caused the pen for my tablet to completely stop working. Specifically, when I try to use the Wacom pen for any masking brush or for the healing tool, it doesn't work. 

Anyone know any fixes for this? 

I am using Windows 10, Wacom Intuos Pro M (Driver 6.3.46-1), Lighroom Classic (11.3.1).

The tablet pen works PERFECT in Photoshop and Lightroom CC, so I know it's not a problem with the tablet. 

Steps I have taken so far (none of which have worked): 

I reset my Lightroom preferences. 

I reset and re-installed my Wacom tablet drivers. 

I reset the Wacom tablet Lighroom Application properties profile settings. 

I have tried with Windows ink on and off in the Wacom settings.

I have tried every setting under Lightroom Preferences > Perfomance > Graphics Processor. 

I tried downgrading my Lightroom to a previous version (11.0 and 11.2), and oddly, while the pen worked under these previous version, it doesn't work now when I downgrade to them. How can this be? Even more strange, when I downgrade to these previous versions in Creative Cloud, and then go check my Lightroom "About" information screen (Help > About Lightroom Classic...) it says I'm using Lightroom 11.3.1, even if I just downgraded to to LR 11.2, which makes me wonder if the downgrade in Creative Cloud actually did anything... 

I got on Adobe chat support 2 times (for roughly 2 hours each), and they got onto their "Computer screen share" program each time, and did all sorts of things with my computer, and each time said they fixed it, and then within 30 minutes of getting off, it wasn't working again. 

The whole thing is very confusing and very frustrating for me.

I've gone back to using my mouse... and since I edit for 6+ hours a day, my hand is aching from using the mouse instead of my pen.

Has anyone dealt with this, or have any ideas how to get my Wacom tablet working again in Lightroom?

[AxelMatt]

I'm working with the samne configuration and it worked for me with any problems. So you have tried same steps I would recommend clean reinstallation.

Please follow the steps below:

• backup all personal data, like templates, presets etc.
• uninstall everything cc including preferences,  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• then uninstall the cc desktop app,  https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
• clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
• restart your computer (don't skip this)
• reinstall the cc desktop app,  https://www.adobe.com/creativecloud/desktop-app.html
• use the desktop app to install your cc programs/trials
• restore your personal data.

• if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

[jeremyers1]

Im crossing my fingers, but this seems to have worked! 

Thank you!!!!

I will update this thread if something stops working...

[jeremyers1]

Well, I spoke too soon. 

It stopped working again. 

I am 90% sure the steps outlined above are the ones that one of teh customer care representatives went through when they took control of my computer last week. It worked after they followed the steps as well ... for about 20 minutes. Then it stopped working. 

Same thing happend now. It worked for a while ... and now it doesn't work any more. 

[jeremyers1]

I have discovered that is is JUST with the Wacom pen. 

I changed a "gestures" setting for the tablet, and can use two fingers as the brush. This is awkward to do, so I would love to have the pen functionality back... but it shows that the problem is something in how the pen is communicating with Lightroom through the tablet. 

[jeremyers1]

I have also discovered that the issue only appears when editing RAW photos. The pen works perfect on JPG photos.

[CallMeChuy]

Every time I use the Wacom tablet in Lightroom. Lightroom starts to lag and then end up not responding. I have to close the app all the time os use the Wacom tablet.

[AxelMatt]

Unfortunately you don't wrote anything about your system and detailed infos asbout your issue.

Please give us more informations about your system including the following:

• Adobe product and version number
• Operating system and version number
• The full text of any error message (s)
• What you were doing when the problem occurred

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Do you have tried to reset the Lightroom preferences to the default settings?

Do you have installed the recent version of the Wacom tablet driver?

Do you have tried to reinstalled the tablet driver?

Please take also a look here:

Gelöst: Wacom Pen not moving sliders in Lightroom CC - Adobe Community - 10003761

Here you'll find additinal infos the may help to solve the issue.